Technology

AT&T Ranked #1 in Customer Satisfaction for Small Business Internet Service by JD Power

Published

2 days ago

July 9, 2026

Following recognition as #1 in Customer Satisfaction for Small Business Wireless Service in 2025, AT&T was rated highest among internet providers for small business internet customer satisfaction, reinforcing its advantage in converged connectivity

Key Takeaways:

AT&T ranked #1 in Customer Satisfaction for Small Business Internet Service in the JD Power 2026 U.S. Business Internet Satisfaction Study.1The company was also ranked #1 in Customer Satisfaction for Small Business Wireless Service in the 2025 U.S. Business Wireless Customer Satisfaction Study.2Together, these recognitions reinforce AT&T Business’ leadership in converged connectivity – internet and wireless coming together to keep businesses connected – and shows how we meet high expectations for performance, reliability, and customer care nationwide.With fast, secure business-grade internet connectivity and 24/7 customer care support, AT&T helps small businesses operate with confidence and stay focused on serving their customers.

DALLAS, July 9, 2026 /PRNewswire/ — AT&T was ranked highest for small business internet customer satisfaction in the JD Power 2026 U.S. Business Internet Satisfaction StudySM, following the company’s #1 ranking in Customer Satisfaction in Small Business Wireless Service in the JD Power 2025 U.S. Business Wireless Satisfaction StudySM. Together, these recognitions reflect AT&T’s continued focus on delivering what small businesses need: converged connectivity. Small businesses are looking for reliable internet and wireless solutions that work together to serve customers, support employees, manage operations, and stay connected even when conditions change.

The JD Power 2026 U.S. Business Internet Satisfaction Study evaluated performance and reliability, cost of service, communications, billing, digital account management, and customer service. AT&T’s top ranking places the company ahead of its competitors and reflects the complete experience small businesses depend on. Its differentiation comes from the strength of its network and the way it brings performance, reliability, and customer service together without added complexity.

“For small businesses, connectivity goes beyond utility. It’s the foundation for serving customers, managing day-to-day operations, and staying ready for what’s next,” said Melissa Arnoldi, executive vice president and general manager, AT&T Business. “These JD Power recognitions show that small businesses value the reliable service and experience AT&T delivers across both internet and wireless. Connecting changes everything, and we’re committed to giving business owners the confidence to move business forward, backed by the scale, reliability, and security of our network.”

Why Small Businesses Choose AT&T
Small businesses need more than an internet connection. They need technology that helps keep them running across locations, employees, devices, and customer interactions. The JD Power rankings show AT&T does just that and how it stands apart from other providers.

The company offers business-grade connectivity solutions designed to simplify operations and help businesses work smarter, supported by dedicated 24/7 customer service, including:

AT&T Business Fiber® with 5G Backup – Small businesses can’t afford downtime. Our Integrated Gateway for AT&T Business Fiber®3 combines our fiber infrastructure with our nationwide 5G network. It delivers fast, dependable wired internet with symmetrical upload and download speeds up to 5 GIG4 and 99.9% uptime5. If there’s a fiber outage, built-in 5G backup helps keep businesses connected.AT&T Internet Air® for Business – For small businesses that need a simple, flexible internet option, AT&T Internet Air® for Business delivers 5G-powered connectivity that’s easy to install and runs over the reliable AT&T 4G, 5G & 5G+ wireless network.6AT&T Wireless Broadband – For teams that need internet beyond a fixed location, AT&T Wireless Broadband provides an on-the-go internet solution over the AT&T cellular network.AT&T Dynamic Defense® – Cybersecurity can be hard for small businesses to manage on their own. AT&T Dynamic Defense® on AT&T Business Fiber provides best-in-class intelligence that adapts to ever-evolving threats and risks, helping protect small businesses by reducing the amount of malicious traffic from ever reaching their network.7AT&T Guarantee® for Business – Small business owners need a provider that stands behind every connection. We are the first and only carrier with a guarantee that includes both wireless and fiber networks. The AT&T Guarantee® for Business reflects AT&T’s commitment to providing the connectivity businesses depend on, the deals they want, and prompt, friendly service they deserve, or we’ll make it right. In the rare event of a network outage, we’ll credit you for your AT&T Business internet or wireless downtime.8

“Small businesses do not run on internet or wireless alone. They need both working together to stay connected wherever business happens,” said Viraj Parekh, vice president of converged networking, AT&T Business. “That’s what converged connectivity is solving, and it is where AT&T is continuing to invest. By bringing together fiber, 5G, wireless backup, and network-based security on the strength of the AT&T network, we’re giving small businesses a simpler, more reliable way to connect that is built for how they operate. Being ranked #1 by customers for both small business internet and business wireless customer satisfaction shows that our converged approach is delivering a better experience than the competition.”

With America’s largest wireless network and a growing fiber footprint supported by significant capital investment, AT&T is delivering business-grade connectivity small businesses can count on.

To learn more about AT&T Business internet solutions, visit business.att.com.

JD Power U.S. Business Internet Satisfaction Study Methodology
The 2026 U.S. Business Internet Satisfaction Study is based on responses from 4,091 business customers of internet services. The study evaluates business internet experiences across seven factors: performance and reliability; cost of service; communications; sales representatives (medium business and large enterprise); billing; digital account management; and customer support. The large enterprise segment includes businesses with 500 or more employees; the medium business segment includes businesses with 20 to 499 employees; and the small business segment includes businesses with less than 20 employees. The study was fielded from March through May 2026.

For more information about the U.S. Business Internet Satisfaction Study, visit www.jdpower.com/business/u-s-business-internet-satisfaction-study.

1AT&T received the highest score among small businesses in the JD Power 2026 U.S. Business Internet Satisfaction Study, which measures overall satisfaction among business customers of internet services. Visit jdpower.com/awards for more details.
2AT&T received the highest score in the small business segment of the J.D. Power 2025 U.S. Business Wireless Satisfaction Study, which measures customers’ satisfaction with their current business wireless carrier. Visit jdpower.com/awards for more details.
3Integrated Internet Back-up: Requires Business 1-Gig or higher & WNC-CGW452 gateway. Wireless Data Restrictions: After 250GB, AT&T may temporarily slow data speeds if the network is busy & data speeds are up to a max of 3 Mbps. Video streaming limited to SD. Speed, coverage, and performance not guaranteed. Feature subject to AT&T network agreement practices (att.com/broadbandinfo). Wireless backup does not work in the event of power loss. Battery backup options may be available at an additional cost. Add’l terms & restrictions apply. For details, see the AT&T Customer Service Agreement (att.com/CSA) and the additional Integrated Backup incorporated therein.
4Based on wired connection to gateway.
5Based on network availability.
6AT&T 5G requires compatible plan and device. Coverage not available everywhere. Learn more at att.com/5Gnetwork.
7AT&T Dynamic Defense® is available with AT&T Dedicated Internet℠, AT&T Switched Ethernet on Demand℠ with Internet Offload, and select areas for AT&T Business Fiber.
8Credit for fiber downtime lasting 20 minutes or more, or for wireless or AT&T Internet Air for Business downtime lasting 60 minutes or more if connected to impacted tower at onset of outage. Wireless downtime must be caused by single incident impacting 8 or more towers. Restrictions and exclusions apply. See details

About AT&T
We help more than 100 million U.S. families, friends and neighbors, plus nearly 2.5 million businesses, connect to greater possibility. From the first phone call 150 years ago to our 5G wireless and multi-gig internet offerings today, we @ATT innovate to improve lives. For more information about AT&T Inc. (NYSE:T), please visit us at about.att.com. Investors can learn more at investors.att.com.

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SOURCE AT&T

Technology

AlgoLaser Launches DIY KIT MK3: Start, Just That Simple–A Smarter Way to Laser Engrave

Published

7 hours ago

July 11, 2026

SHENZHEN, China, July 11, 2026 /PRNewswire/ — AlgoLaser, a global leader in smart laser engraving technology, today officially launched its latest desktop laser engraver: the DIY KIT MK3. For years, complex assembly, cumbersome operation, and steep learning curves have kept many creators from exploring laser engraving. The DIY KIT MK3 eliminates these barriers. Built around the core promise to ‘Start, Just That Simple,’ it features optimized structural engineering, an intuitive AlgoOS-powered HD touchscreen, and significantly boosted laser performance. From unboxing to final creation, the DIY KIT MK3 seamlessly streamlines the entire process while delivering exceptional value.

Streamlined Assembly for Immediate Use

The DIY KIT MK3 introduces an innovative Structrix Frame, featuring precision alignment slots and cable management. Arriving 95% pre-assembled, the machine can be fully set up in just five simple steps in under 10 minutes. This completely eliminates traditional frustrations like belt tensioning, repeated alignments, and messy wiring.

Intelligent, Computer-Free Operation

Powered by the proprietary AlgoOS, the built-in HD touchscreen enables fully offline, standalone operation. It boasts smart parameter recommendations, drag-and-drop positioning, and direct image processing. Combined with over 400 ready-to-use projects and creative tools like AlgoType and AlgoSketch, the system allows beginners to start creating instantly—no computer or technical expertise required.

Enhanced Power and Speed for Higher Productivity

Equipped with new 8W, 15W, and 20W laser modules, the DIY KIT MK3 delivers up to a 60% power increase over its predecessor. Robust structural and material upgrades fully harness this power, ensuring stable, high-precision engraving at speeds up to 15,000 mm/min. Additionally, the spacious 400×400mm workspace and an efficient repetitive processing mode make intricate designs and small-batch production highly practical, empowering users to easily monetize their craft.

Modular Design for Long-Term Flexibility

The DIY KIT MK3’s modular architecture supports seamless laser module upgrades and effortless integration with accessories like rotary attachments. This flexibility adapts to diverse needs—from scaling an Etsy business to exploring family DIY projects. Furthermore, with an optional Class 1 safety enclosure and multiple built-in monitoring systems, the DIY KIT MK3 provides peace of mind, making it safe for both commercial studios and home environments.

Availability

The DIY KIT MK3 is now available for pre-order exclusively on the official website, algolaser.com. From July 11–31, customers can order during the Super Early Bird window and enjoy exclusive perks, including free gifts and bonus points. It will then launch globally on Amazon and other major platforms starting August 1.

Order now to secure early access before the worldwide launch.

About AlgoLaser

AlgoLaser is a global provider of smart laser engraving solutions, dedicated to empowering makers, educators, and everyday creators around the world. By pairing high-performance hardware with the intuitive AlgoOS operating system, AlgoLaser breaks down technical barriers to make professional-quality creation as simple as everyday printing. The company is committed to helping users of all skill levels effortlessly transform creative ideas into reality, making laser technology easier, safer, and accessible enough for every household. For more information, visit www.algolaser.com.

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SOURCE AlgoLaser

Technology

DRAI Health Introduces SpaceXAI-Powered Personalized Voice Interaction in heyDRAI

Published

10 hours ago

July 11, 2026

New capability delivers more natural, adaptive, and human-centered voice-guided healthcare experiences

LOS ANGELES, July 11, 2026 /PRNewswire-PRWeb/ — DRAI Health today announced the launch of a new personalized voice interaction capability within heyDRAI, its AI-powered healthcare platform. Powered by advanced SpaceXAI technology, this innovation enables more natural, expressive, and context-aware voice-guided healthcare interactions, further advancing DRAI Health’s mission to deliver truly patient-centric digital care.

“By integrating SpaceXAI technology into heyDRAI, we are enabling a more natural, adaptive, and emotionally intelligent interface that enhances how patients interact with healthcare information.” said Gor Galstyan, CTO of DRAI Health.

The new capability transforms AI-guided consultations from static, text-based exchanges into dynamic, conversational experiences tailored to each individual user. Patients can select from a range of voice styles—such as calm and reassuring, clear and clinical, or energetic and motivational—allowing interactions to align with their personal preferences and emotional needs.

Unlike conventional text-to-speech systems that simply vocalize scripted content, heyDRAI’s SpaceXAI-powered voice interaction is designed to understand conversational context, adjust tone dynamically, and deliver responses in a more human-like manner. This creates a more engaging and intuitive experience that helps patients feel more comfortable, attentive, and connected throughout their healthcare journey.

Each user’s preferred voice profile is retained across interactions, ensuring continuity and personalization over time, while maintaining flexibility for users to modify their preferences as needed.

Technology Differentiation Through SpaceXAI Integration

The integration of SpaceXAI technology enables a new class of voice interaction that goes beyond traditional AI voice systems by incorporating:

Context-aware response generation rather than static script delivery

Adaptive tone modulation based on conversational flow and user engagement

Improved reasoning and coherence in multi-step healthcare interactions

More natural conversational pacing, reducing cognitive load for users

These capabilities are particularly important in healthcare, where clarity, empathy, and precision directly impact patient understanding and engagement.

Leadership Commentary

“Healthcare conversations are deeply personal. Our goal is to make interactions with AI feel less transactional and more human,” said Gor Galstyan, CTO of DRAI Health. “By integrating SpaceXAI technology into heyDRAI, we are enabling a more natural, adaptive, and emotionally intelligent interface that enhances how patients interact with healthcare information.”

Enhancing the Patient-Centric Healthcare Experience

The introduction of personalized voice interaction represents a significant step forward in DRAI Health’s broader vision to create a continuous, patient-centered healthcare experience spanning:

Wellness and preventive care

Symptom assessment and early intervention

Acute and chronic condition support

Post-acute recovery and ongoing monitoring

By embedding advanced voice interaction into the consultation flow, heyDRAI improves accessibility for a wide range of users, including those who prefer voice-first interaction or may have difficulty engaging with traditional text-based interfaces.

Looking Ahead

The personalized voice capability is now available within heyDRAI and will continue to evolve with additional features, including deeper personalization, multilingual support, and enhanced clinical interaction workflows.

About DRAI Health

DRAI Health is developing AI-powered healthcare technologies designed to transform how patients, providers, and health systems interact with medical information. Through platforms such as heyDRAI, the company focuses on intelligent intake, guided consultation, patient engagement, and clinical decision support.

DRAI Health’s mission is to make healthcare more accessible, personalized, and human-centered, leveraging advanced artificial intelligence combined with real-world clinical insight.

For more information, visit www.draihealth.com.

Media Contact

Kelsey Whiddon, DRAI Health, Inc., 1 818.621.1441, marketing@draihealth.com, https://www.draihealth.com/

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SOURCE DRAI Health, Inc.

Technology

PrimeBOT Brings Personal Robotics to the UN’s AI for Good Summit in Geneva

Published

17 hours ago

July 11, 2026

GENEVA, July 10, 2026 /PRNewswire/ — PrimeBOT, a robotics brand, appeared at the United Nations’ AI for Good Global Summit. The summit, organized by the International Telecommunication Union (ITU) with over 50 UN agencies including UNESCO, explores how AI can serve human welfare. PrimeBOT defines a new category: the Personal Robot – robots designed for homes and daily life, not production lines, that anyone can own, program, and create with. PrimeBOT came not to showcase technical specs, but to join a global conversation on education, inclusion, and human potential.

Personal robots will reshape how AI is taught. Imagine a child learning to code by teaching a real robot to move and respond. PrimeBOT Q1 offers a developer console for young learners. Children start with block-based programming to choreograph movements, expressions, and conversational responses – turning Q1 into a companion that listens and speaks. They can then convert blocks into Python code and train AI models to recognize gestures or objects, making the entire machine learning cycle tangible. Programming becomes a conversation with a robot, not abstract syntax. PrimeBOT envisions Q1 as an AI learning companion for every family – not replacing teachers or parents, but making education hands-on and playful.

PrimeBOT’s vision is collaboration and integration – robots understanding human needs and augmenting creativity. The brand partners with youth and educational institutions globally, helping people see technology as a connector, not a divider. At the UN, PrimeBOT chose education over spectacle. In its view, technology must let the next generation grow as creators of AI, not just consumers.

PrimeBOT is in dialogue with educational and non-profit organizations across North America and Europe to explore how personal robots can support youth AI literacy. This is a patient journey – not a product announcement, but a shared exploration with educators, parents, and children. The future of personal robots is not something to be defined alone – it will be built together.

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SOURCE PrimeBOT