Connect with us

Technology

TAT Technologies Reports Full Year 2023 Results

Published

on

NETANYA, Israel, March 6, 2024 /PRNewswire/ — TAT Technologies Ltd. (NASDAQ: TATT) (“TAT” or the “Company”), a leading provider of products and services to the commercial and military aerospace and ground defense industries, reported today its audited results for the twelve months ended December 31, 2023.

Key Financial Highlights:

Total revenues for the twelve months ended December 31, 2023, were $113.8 million compared to $84.6 million for the twelve months ended December 31, 2022, an increase of 35%.Gross profit for the twelve months ended December 31, 2023, were $22.5 million (19.7% of revenues) compared to $15.9 million (18.8% of revenues) for the twelve months ended December 31, 2022, an increase of 41%.Adjusted EBITDA for the twelve months ended December 31, 2023, was $11.2 million compared to $4 million for the twelve months ended December 31, 2022, an increase of 176%.GAAP net profit from continued operations for the twelve months ended December 31, 2023, was $4.7 million ($0.51 per share on a fully diluted basis) compared to GAAP net loss from continued operations of $1.6 million (net profit of $0.1 million without a onetime impact of our restructuring plan) ($0.175 loss per share on a fully diluted basis) for the twelve months ended December 31, 2022.Net debt as of December 31, 2023, was $10.3 million compared to net debt of $19.4 million as of December 31, 2022.In December 2023 the Company raised $10.1 million (net from all related expenses) in a private placement sale to Israelis  institutional investors.

Mr. Igal Zamir, CEO and President of TAT Technologies stated “We are very pleased to present the results of 2023. Since Q4 of 2022 we are in constant growth mode. This as a result of the increasing demand to our products and services as well as our new line of services and operation ramp up. The demand continues to grow while our industry is ramping up from the COVID crisis. During 2023 we managed to improve our margins leading to a record year in all relevant aspects of revenue, gross margin and EBITDA. We saw our backlog increase to a record number of over $400 million. We are pleased to see that the strategic shift the Company made over the last 3 years is starting to bear fruit, enabling the Company to compete and win large strategic deals and enjoy improved margin. We ended 2023 with positive operational cash flow despite the revenue increase and the need for working capital to support the growth. The industry supply chain challenges force us to hold much more inventory than what we used to pre COVID”.

Mr Zamir continue: “We remain optimistic for 2024 as we see our increase in backlog and its coverage for the year, new contracts that we believe will yield additional revenue, and the large potential from the new APU MRO capabilities. Various operational initiatives keep us optimistic that our margins will continue to improve.” 

Non-GAAP Financial Measures

To supplement the consolidated financial statements presented in accordance with GAAP, the Company also presents a Non-GAAP presentation of Adjusted EBITDA. The adjustments to the Company’s GAAP results are made with the intent of providing both management and investors a more complete understanding of the Company’s underlying operational results, trends and performance.  Adjusted EBITDA is calculated as net income before the Company’s share in results and sale of equity investment of affiliated companies, share-based compensation, taxes on income, financial (expenses) income, net, depreciation and amortization, inventory impairment from exit and dismissal activity and customers relationship write off. Non-GAAP Adjusted EBITDA, however, should not be considered as alternatives to net income and operating income for the period and may not be indicative of the historic operating results of the Company; nor they are meant to be predictive of potential future results.  Non-GAAP Adjusted EBITDA is not a measure of financial performance under generally accepted accounting principles and may not be comparable to other similarly titled measures for other companies. See reconciliation of GAAP Adjusted EBITDA below.

About TAT Technologies LTD

TAT Technologies Ltd. is a leading provider of services and products to the commercial and military aerospace and ground defense industries. TAT operates under four segments: (i) Original equipment manufacturing (“OEM”) of heat transfer solutions and aviation accessories through its Gedera facility; (ii) MRO services for heat transfer components and OEM of heat transfer solutions through its Limco subsidiary; (iii) MRO services for aviation components through its Piedmont subsidiary; and (iv) Overhaul and coating of jet engine components through its Turbochrome subsidiary. TAT controlling shareholders is the FIMI Private Equity Fund.

TAT’s activities in the area of OEM of heat transfer solutions and aviation accessories primarily include the design, development and manufacture of (i) broad range of heat transfer solutions, such as pre-coolers heat exchangers and oil/fuel hydraulic heat exchangers, used in mechanical and electronic systems on board commercial, military and business aircraft; (ii) environmental control and power electronics cooling systems installed on board aircraft in and ground applications; and (iii) a variety of other mechanical aircraft accessories and systems such as pumps, valves, and turbine power units.

TAT’s activities in MRO Services for heat transfer components and OEM of heat transfer solutions primarily include the MRO of heat transfer components and to a lesser extent, the manufacturing of certain heat transfer solutions. TAT’s Limco subsidiary operates an FAA-certified repair station, which provides heat transfer MRO services for airlines, air cargo carriers, maintenance service centers and the military.

TAT’s activities in MRO services for aviation components include the MRO of APUs, landing gears and other aircraft components. TAT’s Piedmont subsidiary operates an FAA-certified repair station, which provides aircraft component MRO services for airlines, air cargo carriers, maintenance service centers and the military.

TAT’s activities in the area of overhaul and coating of jet engine components includes the overhaul and coating of jet engine components, including turbine vanes and blades, fan blades, variable inlet guide vanes and afterburner flaps.

 

 

TAT TECHNOLOGIES LTD. AND ITS SUBSIDIARIES 

CONSOLIDATED BALANCE SHEETS 

U.S dollars in thousands, except share data 

December 31,

2023

2022

ASSETS

CURRENT ASSETS:

   Cash and cash equivalents

$       15,979

$       7,722

   Accounts receivable, net of allowance for credit losses of $345 and $527 thousand
   as of December 31, 2023 and December 31, 2022 respectively

20,009

15,622

    Restricted deposit

661

   Other current assets and prepaid expenses

6,397

6,047

   Inventory

51,280

45,759

   Total current assets

94,326

75,150

NON-CURRENT ASSETS:

   Restricted deposit

302

304

   Investment in affiliates

2,168

1,665

   Funds in respect of employee rights upon retirement

664

780

   Deferred income taxes

994

1,229

Property, plant and equipment, net

42,554

43,423

Operating lease right of use assets

2,746

2,477

Intangible assets, net

1,823

1,623

    Total non-current assets

51,251

 

51,501

   Total assets

$    145,577

$     126,651

 

 

TAT TECHNOLOGIES LTD. AND ITS SUBSIDIARIES 

CONSOLIDATED BALANCE SHEETS 

U.S dollars in thousands, except share data 

 

December 31,

2023

2022

LIABILITIES AND EQUITY

CURRENT LIABILITIES:

  Current maturities of long-term loans

$          2,200

$        1,876

  Credit line from bank

12,138

6,101

   Accounts payable

9,988

10,233

   Accrued expenses and other

13,952

9,876

   Operating lease liabilities

1,033

904

   Total current liabilities

39,311

28,990

NON-CURRENT LIABILITIES:

   Long-term loans

12,886

19,408

   Liability in respect of employee rights upon retirement

1,000

1,148

   Operating lease liabilities

1,697

1,535

   Total non-current liabilities

15,583

22,091

COMMITMENTS AND CONTINGENCIES (NOTE 15)

Total liabilities

54,894

51,081

EQUITY:

Ordinary shares of NIS 0.9 par value:

Authorized: 13,000,000 shares at December 31, 2023 and at
December 31, 2022; Issued: 10,377,085 and 9,186,019 shares at
December 31, 2023 and at December 31, 2022 respectively;
Outstanding: 10,102,612 and 8,911,546 shares at December 31, 2023
and at December 31, 2022 respectively

3,140

2,842

Additional paid-in capital

76,335

66,245

Treasury shares, at cost, 274,473 shares at December 31, 2023 and 2022

(2,088)

(2,088)

Accumulated other comprehensive income (loss)

27

(26)

Retained earnings

13,269

8,597

Total shareholders’ equity

90,683

75,570

Total liabilities and shareholders’ equity

145,577

$     126,651

 

 

TAT TECHNOLOGIES LTD. AND ITS SUBSIDIARIES 

 

CONSOLIDATED STATEMENTS OF OPERATIONS 

U.S dollars in thousands 

Year ended December 31,

2023

2022

2021

Revenue:

Products

$    35,241

$    25,460

$   25,870

Services

78,553

59,096

52,103

113,794

84,556

77,973

Cost of revenue, net:

Products

30,517

21,631

23,761

Services

60,809

46,997

42,942

91,326

68,628

66,703

Gross profit

22,468

15,928

11,270

Operating expenses:

Research and development, net

715

479

517

Selling and marketing, net

5,523

5,629

5,147

General and administrative, net

10,588

9,970

8,354

Other (income) expenses

(433)

(90)

(468)

Restructuring expenses, net

1,715

1,755

16,393

17,703

15,305

Operating income (loss)

6,075

(1,775)

(4,035)

Interest expenses,net

(1,683)

(902)

(250)

Other financial income (expenses), net

353

1,029

(290)

Income profit (loss) before taxes on income (tax benefit)

4,745

(1,648)

(4,575)

Taxes on income (tax benefit)

576

98

(662)

Loss before share of equity investment

4,169

(1,746)

(3,913)

Share in profit (losses) of equity investment of affiliated companies

503

184

(76)

Net income (loss) from continued operation

$    4,672

$    (1,562)

$    (3,989)

 

 

TAT TECHNOLOGIES LTD. AND ITS SUBSIDIARIES

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS) 

U.S dollars in thousands 

Year ended December 31,

2023

2022

2021

Net income (loss) from discontinued operation

$  427

Net income (loss)

$    4,672

$   (1,562)

$   (3,562)

Net income (loss) per share from continued operation —basic

$     0.52

$    (0.175)

$    (0.45)

                

Net income (loss) per share from continued operation —diluted

$     0.51

$    (0.175)

$    (0.45)

Net income (loss) per share from discontinued operation – basic and diluted

$    0.05

Net income (loss) per share — basic

$     0.52

$    (0.175)

$    (0.4)

Net income (loss) per share — diluted

$     0.51

$    (0.175)

$    (0.4)

Weighted average number of shares outstanding:

8,961,689

8,911,546

8,874,696

Basic

 Diluted

9,084,022

8,911,546

8,874,696

Year ended December 31,

2023

2022

2021

Net loss)

$     4,672

$     (1,562)

$     (3,562)

Other comprehensive income (loss), net

Net unrealized gains (losses) from derivatives

53

(89)

(76)

Reclassification adjustments for loss (gains) from derivatives included in net income

30

(19)

Total other comprehensive income (loss)

53

$      (59)

$      (95)

 

Total comprehensive income (loss)

$    4,725

$      (1,621)

$      (3,657)

 

 

 

TAT TECHNOLOGIES LTD.  

CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS EQUITY 

U.S dollars in thousands, except share data  

Ordinary shares

Number of shares issued

Amount

Additional paid-in capital

Accumulated
other comprehensive income (loss)

Treasury shares

Retained earnings

Total equity

BALANCE AT DECEMBER 31, 2020

9,149,169

$            2,809

$       65,711

$            128

$            (2,088)

13,721

$            80,281

CHANGES DURING THE YEAR ENDED DECEMBER 31, 2020:

Comprehensive loss

(95)

(3,562)

(3,657)

 Share based compensation

160

160

BALANCE AT DECEMBER 31, 2021

9,149,169

$            2,809

$       65,871

$            33

$            (2,088)

10,159

$            76,784

CHANGES DURING THE YEAR ENDED DECEMBER 31, 2021:

Comprehensive loss

(59)

(1,562)

(1,621)

Exercise of Options

36,850

33

156

189

Share based compensation

218

218

BALANCE AT DECEMBER 31, 2022

9,186,019

$            2,842

$       66,245

$            (26)

$            (2,088)

$            8,597

$            75,570

CHANGES DURING THE YEAR ENDED DECEMBER 31, 2022:

Comprehensive income

53

4,672

4,725

Exercise of Options

32,466

8

157

165

Issuance of common shares net of issuance costs of $141  thousands

1,158,600

290

9,774

10,064

Share based compensation

159

159

BALANCE AT DECEMBER 31, 2023

10,377,085

$            3,140

$     76,335

$              27

$            (2,088)

13,269

90,683

 

 

 

TAT TECHNOLOGIES LTD. AND ITS SUBSIDIARIES  

CONSOLIDATED STATEMENTS OF CASH FLOWS 

U.S. dollars in thousands 

Year ended December 31,

2023

2022

2021

CASH FLOWS FROM OPERATING ACTIVITIES:

Net income (loss) from continued operations

$     4,672

$   (1,562)

$   (3,989)

Adjustments to reconcile net income (loss) to net cash provided by (used in) operating activities:

Depreciation and amortization

4,710

3,706

4,881

Loss (gain) from change in fair value of derivatives

(9)

8

(19)

Change in funds in respect of employee rights upon retirement

116

377

76

Change in operating right of use asset and operating leasing liability

22

(82)

(73)

Lease modification

(1,315)

Non cash financial expenses

(172)

(902)

8

Increase (decrease) in restructuring plan provision

(126)

(467)

657

change in allowance for credit losses

(182)

138

248

Share in results of affiliated companies

(503)

(184)

76

Share based compensation

159

218

160

Liability in respect of employee rights upon retirement

(148)

(356)

94

Impairment of fixed assets

1,820

Capital gain from sale of property, plant and equipment

(530)

(90)

(468)

Deferred income taxes, net

235

23

(686)

Government loan forgiveness

(1,442)

Changes in operating assets and liabilities:

    increase in trade accounts receivable

(4,205)

(2,659)

(2,934)

increase in other current assets and prepaid expenses

(341)

(1,836)

(1,035)

    increase in inventory

(5,400)

(5,069)

(681)

    Increase (decrease) in trade accounts payable

(245)

1,143

2,571

    Increase (decrease) in accrued expenses and other

4,202

2,727

(218)

Net cash provided by (used in) operating activities from continued operation

$      2,255

$     (4,867)

$     (2,269)

CASH FLOWS FROM INVESTING ACTIVITIES:

Proceeds from sale of property and equipment

2,002

93

1,163

Purchase of property and equipment

(5,102)

(16,213)

(16,247)

Purchase of intangible assets

(479)

(555)

Net cash used in investing activities from continued operations

$  (3,579)

$   (16,120)

$   (15,639)

 

 

TAT TECHNOLOGIES LTD. AND ITS SUBSIDIARIES 

CONSOLIDATED STATEMENTS OF CASH FLOWS 

U.S. dollars in thousands 

Year ended December 31,

2023

2022

2021

CASH FLOWS FROM FINANCING ACTIVITIES:

Repayments of long-term loans

(1,701)

(1,071)

Short-term credit received from banks

1,000

3,000

Proceeds from long-term loans received

712

16,680

3,042

Proceeds from issuance of common shares, net

10,064

Exercise of options

165

189

Net cash provided by financing activities from continued operations

$10,240

$     15,798

$     6,042

CASH FLOWS FROM DISCONTINUED ACTIVITIES:

Net cash provided by operating activities

777

Net cash provided by (used in) discontinued activities

$       777

NET INCREASE (DECREASE) IN CASH AND CASH EQUIVALENTS AND RESTRICTED CASH EQUIVALENTS

8,916

(5,189)

(11,089)

CASH AND CASH EQUIVALENTS AND RESTRICTED CASH EQUIVALENTS AT BEGINNING OF YEAR

8,026

13,215

24,304

CASH AND CASH EQUIVALENTS AND RESTRICTED CASH EQUIVALENTS AT END OF YEAR

16,942

8,026

13,215

 

SUPPLEMENTARY INFORMATION ON INVESTING ACTIVITIES NOT INVOLVING CASH FLOW:

Purchase of property, plant and equipment on credit

$                –

$           196

$           199

Additions of operating lease right-of-use assets and operating lease liabilities

$        1,345

$           318

$          399

Reclassification of inventory to property, plant and equipment

$             68

$           284

$          829

Capital contribution to equity method investee

$               –

$          787

$                –

 

Supplemental disclosure of cash flow information:

Interest paid

$      (1,438)

$       (796)

$          (251)

Income taxes received (paid), net

–                $

$              –

$             (3)

 

 

TAT TECHNOLOGIES LTD. AND ITS SUBSIDIARIES

 RECONCILIATION OF NET INCOME TO ADJUSTED EBITDA (NON-GAAP)  (UNAUDITED)

(In thousands)

December 31,

December 31,

2023

2022

Net income (loss)

$              4,672

$                   (1,562)

Adjustments:

Share in results of equity investment of affiliated companies

(503)

(184)

Taxes on income (tax benefit)

576

98

Financial expenses/ (income), net

1,330

(127)

Depreciation and amortization

4,902

3,878

Share base compensation

159

218

Restructuring expenses

1,715

Adjusted EBITDA

11,136

4,036

 

Safe Harbor for Forward-Looking Statements

This press release contains forward-looking statements which include, without limitation, statements regarding possible or assumed future operation results. These statements are hereby identified as “forward-looking statements” for purposes of the safe harbor provided by the Private Securities Litigation Reform Act of 1995. These forward-looking statements involve risks and uncertainties that could cause our results to differ materially from management’s current expectations. Actual results and performance can also be influenced by other risks that we face in running our operations including, but are not limited to, general business conditions in the airline industry, changes in demand for our services and products, the timing and amount or cancellation of orders, the price and continuity of supply of component parts used in our operations, the war and hostilities between Israel and Hamas and Israel and Hezbollah, and other risks detailed from time to time in the Company’s filings with the Securities Exchange Commission, including, its annual report on form 20-F and its periodic reports on form 6-K. These documents contain and identify other important factors that could cause actual results to differ materially from those contained in our projections or forward-looking statements. Shareholders and other readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date on which they are made. We undertake no obligation to update publicly or revise any forward-looking statement, except as required by law.

For more information of TAT Technologies Ltd., please visit our web-site:  www.tat-technologies.com

 

Contact:

Mr. Ehud Ben-Yair
Chief Financial Officer
(Principal Accounting Officer)
Tel: 972-8-862-8503
ehudb@tat-technologies.com

 

View original content:https://www.prnewswire.com/news-releases/tat-technologies-reports-full-year-2023-results-302082136.html

SOURCE TAT Technologies Ltd.

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Technology

Bobby Lehew Named commonsku’s Chief AI Officer — an Industry First in Promo

Published

on

By

TORONTO, April 20, 2026 /CNW/ – commonsku, the connected workflow platform trusted by 950+ distributors driving $1.9 billion in network volume, today announced the creation of a dedicated AI + Strategy role, promoting Bobby Lehew to Chief AI Officer to lead the company’s AI initiative for customers and the platform. The move makes commonsku the first platform in the promotional products industry to invest at the leadership level in AI strategy shaped directly by distributor needs.

The new role bridges the gap between what AI can do and what commonsku’s customers need it to solve, owning the intelligence loop between customers, product, and the AI landscape. What makes the role distinct: it combines AI landscape intelligence, product strategy influence, direct customer engagement, and industry thought leadership in a single role.

A Natural Evolution

Lehew brings more than 30 years of experience in the promotional products industry to the role. Prior to joining commonsku, he was the CEO of Robyn Promotions, a company among the first wave of distributors who architected the model of technology driven e-commerce company stores in the industry, earning three consecutive Inc. 5000 rankings. Always tech-forward in his work, his industry recognition includes multiple Gold and Silver PPAI Pyramid Awards.

The shift to AI strategy is a natural next chapter for Lehew. At commonsku, he built the company’s content engine from scratch — co-hosting the skucast (350+ episodes, the #1 promotional products podcast) while leaning heavily into AI for all his work. He is editor of The AI Promo Brief, the industry’s go-to resource for AI developments in promotional products, and speaks frequently on the future of merch and the cultural shifts transforming how we sell. At PPAI Expo 2026, his AI session packed the room to capacity and was named a must-attend session by PPAI editors. The industry has been watching Lehew move deeper into AI for over a year. This role makes it official.

Investing in AI for Customers

“The industry is at an inflection point with AI, and distributors need a partner who understands their business,” said Catherine Graham, CEO of commonsku. “commonsku has always been built ‘by promo, for promo.’ Bobby has three decades of that expertise, a passion for helping our customers, and the strategic insight to shape AI tools for future growth. This role reflects our mission: making sure our AI tools solve real problems for real distributors.”

“The companies pulling ahead are the ones leading with customer intelligence – letting what they learn from their community shape what they build and advancing with the frontier of AI development. That’s what this role is designed to do. I’ll be talking with our customers at every level about AI and making sure the features we build make work smarter, drive growth, and eliminate friction.” said Lehew.

“Bobby and I have been creative partners for years, always pushing each other to see around corners for this industry,” said Mark Graham, President of commonsku. “We’ve launched multiple projects together and helped educate and raise the standard for what the future distributor can look like. This role is a natural evolution of that passion. He deeply understands the industry and the distributor’s pain points, and he sees with us an incredible opportunity with AI. We’re thrilled to build commonsku’s AI future together.”

commonsku’s AI investments are already in motion. The skubot Mockup Generator is in beta with Advanced and Enterprise customers, a new Opportunity Agent is entering beta as an AI-powered business intelligence tool, and the company’s immediate roadmap includes a Description Rewriter, Auto-Art Configuration, and a Presentation Generator with much more to come.

About commonsku

commonsku is the workflow platform of choice for the promotional products industry. Built by industry experts, it combines CRM, order management, and social collaboration tools in one cloud-based solution. Over 950 distributors and the industry’s largest suppliers rely on commonsku to power $1.9 billion in network volume. With commonsku, teams process more orders, work more efficiently, and grow their sales faster. Learn more at www.commonsku.com.

SOURCE commonsku

Continue Reading

Technology

The Oxygen Plan Corporation Files Utility Patent on O2OS™ Pre-Diagnostic Behavioral Health Architecture — Measurement, Routing, Reimbursement, Governance; 2008 Prior Art

Published

on

By

Four-layer architecture spans measurement, routing, reimbursement, and governance. 2008 filing predates the Apple App Store and the current generation of digital behavioral health platforms.

MINNEAPOLIS, April 20, 2026 /PRNewswire-PRWeb/ — The Oxygen Plan Corporation today filed a Track One (prioritized examination) utility patent application covering the O2OS™ architecture — spanning measurement, routing, reimbursement, and governance — with foundational disclosures dating to April 22, 2008.

We built the pre-diagnostic measurement layer to make risk visible before it becomes a clinical event. Our role is architecture and calibration. Deployment, operations, and vertical execution sit with institutional partners. — Eric Lucas, Founder-Governor • The Oxygen Plan Corporation

O2OS™ establishes a structured, pre-diagnostic measurement framework that makes behavioral health risk visible, routable, and economically measurable before it becomes a clinical event.

The 2008 filing predates the launch of the Apple App Store.

The subsequent 2009 PCT publication predates the current generation of digital behavioral health platforms.

THE ARCHITECTURE

O2OS™ is a four-layer operating system for behavioral health:

Measurement — Stress Number™, a composite score across Home, Work, and Social domains (each scored 0–100), designed to produce a bounded, interoperable pre-diagnostic behavioral health signalRouting — Smart Referral Engine™, threshold-triggered and tri-hierarchical, designed to match individuals to appropriate resourcesReimbursement — CPT-aligned workflow support, intended to enable billing integrationGovernance — the Automated Governance Utility™, a license registry and access control layer designed to support neutrality and structured participation

The system operates as a closed-loop architecture in which pre-diagnostic measurement informs routing, routing aligns with reimbursement pathways, and governance enables coordinated operation at scale.

STRUCTURAL GAPS

Behavioral health systems currently operate with two unresolved structural gaps:

Penetration Gap — the majority of individuals remain unmeasured at the pre-diagnostic stageRouting Gap — measured individuals are not consistently routed to appropriate resources

O2OS™ is designed as a pre-diagnostic measurement and routing architecture that addresses both conditions within a unified system.

FEDERAL ALIGNMENT

O2OS™ is aligned with established federal and reimbursement pathways, including CMS Coverage with Evidence Development (CED), CPT 96127 and CPT 96138, Medicaid 1115 Waivers, HEDIS quality measures, and CMS Aim 1 for prevention and early detection.

CLINICAL VALIDATION

Stress Number™ has been validated working in collaboration with Mayo Clinic (Archives of Psychology, 2018, N=292). O2OS™ functions as a pre-diagnostic measurement layer designed to support routing toward existing clinical tools and workflows.

About The Oxygen Plan Corporation

The Oxygen Plan Corporation develops O2OS™ — a pre-diagnostic measurement, routing, reimbursement, and governance architecture for behavioral health. Foundational disclosures date to 2008 prior art, with peer-reviewed clinical validation conducted working in collaboration with Mayo Clinic.

Learn more at:

www.theoxygenplan.com

Statements describe system architecture, intended capabilities, and alignment pathways. Implementation and outcomes vary by partner, deployment, and regulatory context.

Media Contact

Chris Lechuga, The Oxygen Plan Corporation, 1 877 897-6520, chris@rockerpr.com, www.theoxygenplan.com

View original content to download multimedia:https://www.prweb.com/releases/the-oxygen-plan-corporation-files-utility-patent-on-o2os-pre-diagnostic-behavioral-health-architecture–measurement-routing-reimbursement-governance-2008-prior-art-302746874.html

SOURCE The Oxygen Plan Corporation

Continue Reading

Technology

West Monroe Named in Customer Experience Strategy Consulting Services Landscape by Independent Research Firm

Published

on

By

Firm believes inclusion reflects its ability to connect customer experience, AI, and execution to measurable business outcomes

CHICAGO, April 20, 2026 /PRNewswire/ — West Monroe, a global business and technology consulting firm, announced it has been named among Notable Providers in The Customer Experience Strategy Consulting Services Landscape, Q2 2026. The report serves as a resource for executives and customer experience leaders evaluating customer experience strategy consulting providers, offering an overview of 28 providers across the market based on factors such as geographic focus, industry expertise, and business scenarios.

As organizations look to increase customer stickiness and drive growth, many are increasing investment in customer experience strategy while also exploring how AI can enable more personalized, efficient, and scalable experiences. At the same time, organizations face growing pressure to demonstrate clear business value—driving demand for partners that can embed data and AI into end-to-end customer journeys and translate those investments into measurable outcomes.

“Customer experience is evolving as AI expands what’s possible—and raises the bar for how organizations deliver it,” said Chuck Malone, Platforms & Customer Strategy Lead at West Monroe. “We believe our inclusion reflects our focus on helping clients move beyond strategy to execution, embedding data and AI into customer journeys in a way that improves engagement, strengthens retention, and delivers measurable business results.”

West Monroe brings longstanding experience helping organizations design and implement customer-centric strategies across industries including healthcare, banking, energy and utilities, insurance, and consumer & industrial products.

As part of the report, Forrester asked each provider included in the Landscape to identify the business scenarios for which clients most often engage them and highlighted extended scenarios that differentiate providers. In addition to the core business scenarios identified in the report—business assessment and analysis, customer research, and vision and strategy setting—West Monroe highlighted prioritization and roadmapping, technology transformation, and workforce enablement among the extended scenarios.

A core focus of the firm’s customer experience work is contact center and service transformation—helping organizations redesign customer journeys, modernize operations, and implement AI-enabled platforms to improve service experiences and reduce cost-to-serve.

The firm’s customer experience work has delivered measurable results for clients across industries, including:

Healthcare: Redesigned critical contact center workflows for a healthcare organization, improving first-call resolution by 68%, reducing clinic task volume by 33%, and increasing patient satisfaction.Energy & Utilities: Built a Salesforce-powered digital portal in 60 days to support solar rebate programs, reducing approval timelines by more than 60% and enabling administration of 25+ clean energy programs.Banking: Led a digital transformation for a mid-market bank, reimagining onboarding, servicing, and program management—driving more than $100M in new deposits, $550K+ in annual cost avoidance, and a 96% platform adoption rate.

Learn more about West Monroe’s customer experience services: https://www.westmonroe.com/services/customer-experience-platforms.

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.

About West Monroe

West Monroe is a global business and technology consulting firm passionate about creating value for our clients. We co-create solutions that accelerate results now and prepare industries to tackle what’s next. We’re excited by the possibilities that technology creates. We work with our clients to deliver on the possible, building on their goals, generating fresh insights and creating inspiring outcomes.

We excel at the intersection of industry, strategy, people and technology—always driving rapid impact. Our all-in approach comes from our unique employee ownership structure. Our clients’ success is our success. From the beginning, our growth has come from putting people at the center. Fortune and USA Today consistently celebrate West Monroe as a top workplace, and we’re recognized as a leading consultancy by Forbes and Business Insider. Let’s find more value for your business.

Share our passion at westmonroe.com

Media Inquiries
Christina Galoozis
Director, Communications & Public Relations
cgaloozis@westmonroe.com
847-302-1762

Shira Cohen
Manager, Public Relations
scohen@westmonroe.com
443-841-6879

View original content to download multimedia:https://www.prnewswire.com/news-releases/west-monroe-named-in-customer-experience-strategy-consulting-services-landscape-by-independent-research-firm-302747374.html

SOURCE West Monroe

Continue Reading

Trending