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Tecsys Reports Record Revenue for the Fourth Quarter and Full Year Fiscal 2024

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SaaS subscription bookings set new record in fourth quarter, SaaS RPO climbs 43%

MONTREAL, June 27, 2024 /CNW/ — Tecsys Inc. (TSX: TCS), an industry-leading supply chain management SaaS company, today announced its results for the fourth quarter and full year of fiscal 2024, ended April 30, 2024. All dollar amounts are expressed in Canadian currency and are prepared in accordance with International Financial Reporting Standards (IFRS).

“Fiscal 2024 has been a landmark year for Tecsys in which we have demonstrated our ability to drive continued growth and expand market opportunity,” said Peter Brereton, president and CEO at Tecsys. “Our SaaS revenue surged by 39% in fiscal 2024 and we achieved record-breaking SaaS bookings in our fourth quarter as well as for the full year. We head into fiscal 2025 with confidence that we are delivering exceptional value to our customers and are well-positioned to capitalize on our market momentum.”

Mark Bentler, chief financial officer of Tecsys Inc., added, “Our financial performance in fiscal 2024 underscores the strength of our business model. With a 43% increase in SaaS RPO in fiscal 2024 and positive evolution in our gross margin profiles, we continue to see the path for AEBITDA margin expansion to 8-9% in fiscal 2025 and 10-11% in fiscal 2026.”

Fourth Quarter Highlights:

SaaS revenue increased by 27% to $14.2 million, up from $11.1 million in Q4 2023.SaaS subscription bookingsi (measured on an ARRi basis) increased by 108% to a record $8.0 million, compared to $3.9 million in the fourth quarter of fiscal 2023.SaaS Remaining Performance Obligation (RPOi) increased by 43% to $196.9 million at April 30, 2024, up from $137.7 million at the same time last year.Annual Recurring Revenue (ARRi) at April 30, 2024 was up 21% to $94.7 million compared to $78.3 million at April 30, 2023.Total revenue increased 7% to a record $44.0 million compared to $41.2 million in Q4 2023. Professional services revenue decreased by 2% to $14.4 million compared to $14.6 million in Q4 2023.Gross margin was 47% for the fourth quarter of fiscal 2024 compared to 45% for the same period in fiscal 2023.Total gross profit increased to $20.6 million, up 12% from $18.4 million in Q4 2023.Operating expenses increased to $21.3 million, higher by $4.3 million or 25% compared to $17.0 million in Q4 last year. Q4 2024 operating expenses included $2.1 million of restructuring costs.Loss from operations (including the impact of restructuring costs) was $0.6 million in Q4 2024, compared to a profit from operations of $1.4 million in Q4 2023.Net profit was $0.3 million or $0.02 per share on a fully diluted basis in Q4 2024, compared to $0.4 million or $0.03 per share for the same period in fiscal 2023.Adjusted EBITDAii was $2.8 million, up 14% compared to $2.4 million reported in Q4 last year.In the fourth quarter of fiscal 2024, Tecsys acquired 128,300 of its outstanding common shares for approximately $5.0 million as part of its ongoing normal course issuer bid.

Fiscal 2024 Highlights:

SaaS revenue increased by 39% to $51.9 million, up from $37.5 million in fiscal 2023.SaaS subscription bookingsi (measured on an ARRi basis) increased to $18.6 million, up 13% from $16.4 million in fiscal 2023.Total revenue increased 12% to $171.2 million compared to $152.4 million in fiscal 2023.Professional services revenue was $55.2 million, down slightly compared to $55.4 million in fiscal 2023.Gross margin was 46% for fiscal 2024 compared to 44% for fiscal 2023.Total gross profit increased to $78.4 million, up 17% from $66.8 million in the same period of fiscal 2023.Operating expenses increased to $76.5 million, higher by $13.2 million or 21% compared to $63.2 million in fiscal 2023.Profit from operations (including the impact of restructuring) was $1.9 million, down from $3.6 million in fiscal 2023.Net profit was $1.8 million, or $0.13 per diluted share in fiscal 2024, compared to a net profit of $2.1 million, or $0.14 per diluted share, for fiscal 2023.Adjusted EBITDAii was $9.6 million, up slightly compared to $9.5 million in fiscal 2023.

Financial Guidance:

Tecsys is providing financial guidance as follows:

FY25 Guidance

FY26 Guidance

Total Revenue Growth

7-9%

n.a.

SaaS Revenue Growth

30-32%

n.a.

Adjusted EBITDAii Margin

8-9%

10-11%

 

On June 27, 2024, the Company declared a quarterly dividend of $0.08 per share to be paid on August 2, 2024 to shareholders of record on July 12, 2024.

Pursuant to the Canadian Income Tax Act, dividends paid by the Company to Canadian residents are considered to be “eligible” dividends.

Q4 and FY2024 Financial Results Conference Call
Date: June 28, 2024
Time: 8:30 a.m. ET
Phone number: 800-836-8184 or 646-357-8785
The call can be replayed until July 5, 2024, by calling:
888-660-6345 or 646-517-4150 (access code: 46999#)

i See Key Performance Indicators in Management’s Discussion and Analysis of the 2024 Financial Statements.

ii See Non-IFRS Performance Measures in Management’s Discussion and Analysis of the 2024 Financial Statements.

About Tecsys

Tecsys is a global provider of advanced supply chain solutions. With a commitment to innovation and customer success, the company equips organizations with the essential software, technology and expertise needed for operational excellence and competitive advantage. Its cloud solutions serve a diverse range of industries, including healthcare, distribution and converging commerce, across multiple complex, regulated and high-volume markets. Built on the Itopia® low-code application platform, Tecsys’ offerings include enterprise resource planning, warehouse management, consolidated service management, distribution and transportation management, supply management at the point of use and order management solutions. Tecsys provides critical data insights and control across the supply chain, ensuring that organizations are agile, responsive and scalable. Tecsys is publicly traded on the Toronto Stock Exchange under the ticker symbol TCS. For more about Tecsys and its solutions, please visit www.tecsys.com.

Forward Looking Statements
The statements in this news release relating to matters that are not historical fact are forward-looking statements that are based on management’s beliefs and assumptions. Such statements are not guarantees of future performance and are subject to a number of uncertainties, including but not limited to future economic conditions, the markets that Tecsys Inc. serves, the actions of competitors, major new technological trends, and other factors beyond the control of Tecsys Inc., which could cause actual results to differ materially from such statements. More information about the risks and uncertainties associated with Tecsys Inc.’s business can be found in the MD&A section of the Company’s annual report and the most recently filed annual information form. These documents have been filed with the Canadian securities commissions and are available on our website (www.tecsys.com) and on SEDAR+ (www.sedarplus.ca).

Copyright © Tecsys Inc. 2024. All names, trademarks, products, and services mentioned are registered or unregistered trademarks of their respective owners.

Non-IFRS Measures

Reconciliation of EBITDA and Adjusted EBITDA

EBITDA is calculated as earnings before interest expense, interest income, income taxes, depreciation and amortization. Adjusted EBITDA is calculated as EBITDA before stock-based compensation, gain on remeasurement of lease liability, recognition of tax credits generated in prior periods and restructuring costs. The exclusion of interest expense, interest income, income taxes and restructuring costs eliminates the impact on earnings derived from non-operational activities and non-recurring items, and the exclusion of depreciation, amortization, stock-based compensation, gain on remeasurement of lease liability and recognition of tax credits generated in prior periods eliminates the non-cash impact of these items. 

The Company believes that these measures are useful measures of financial performance without the variation caused by the impacts of the items described above and that could potentially distort the analysis of trends in our operating performance. In addition, they are commonly used by investors and analysts to measure a company’s performance, its ability to service debt and to meet other payment obligations, or as a common valuation measurement. Excluding these items does not imply that they are necessarily non-recurring. Management believes these non-IFRS financial measures, in addition to conventional measures prepared in accordance with IFRS, enable investors to evaluate the Company’s operating results, underlying performance and future prospects in a manner similar to management. Although EBITDA and Adjusted EBITDA are frequently used by securities analysts, lenders and others in their evaluation of companies, they have limitations as an analytical tool, and should not be considered in isolation, or as a substitute for analysis of the Company’s results as reported under IFRS.

The reconciliation of EBITDA and Adjusted EBITDA to the most directly comparable IFRS measure is provided below.

Year ended April 30,

(in thousands of CAD)

2024

2023

2022

Net profit for the period

$

1,849

$

2,089

$

4,478

Adjustments for:

Depreciation of property and equipment and right-of-use assets

1,477

1,775

2,162

Amortization of deferred development costs

583

496

290

Amortization of other intangible assets

1,493

1,603

1,612

Interest expense

163

406

622

Interest income

(1,015)

(686)

(474)

Income taxes

641

1,624

946

EBITDA

$

5,191

$

7,307

$

9,636

Adjustments for:

Stock based compensation

2,301

2,177

1,684

Gain on remeasurement of lease liability

(573)

Recognition of tax credits generated in prior periods

(617)

Restructuring costs

2,122

Adjusted EBITDAii

$

9,614

$

9,484

$

10,130

 

Consolidated Statements of Financial Position
(In thousands of Canadian dollars)

April 30, 2024

April 30, 2023

Assets

Current assets

Cash and cash equivalents

$

18,856

$

21,235

Short-term investments

16,713

15,835

Accounts receivable

22,090

22,900

Work in progress

4,248

1,734

Other receivables

134

523

Tax credits

6,422

5,338

Inventory

1,359

1,034

Prepaid expenses and other

9,143

8,193

Total current assets

78,965

76,792

 

Non-current assets

Other long-term receivables and assets

421

363

Tax credits

4,737

5,368

Property and equipment

1,372

1,802

Right-of-use assets

1,251

1,708

Contract acquisition costs

4,478

3,738

Deferred development costs

2,683

2,254

Other intangible assets

7,703

9,287

Goodwill

17,363

17,467

Deferred tax assets

9,073

8,137

Total non-current assets

49,081

50,124

Total assets

$

128,046

$

126,916

Liabilities

Current liabilities

Accounts payable and accrued liabilities

20,030

21,669

Deferred revenue

36,211

30,388

Lease obligations

812

793

Total current liabilities

57,053

52,850

 

Non-current liabilities

Other long-term accrued liabilities

496

253

Deferred tax liabilities

826

1,255

Lease obligations

1,302

2,120

Total non-current liabilities

2,624

3,628

Total liabilities

$

59,677

$

56,478

 

Equity

Share capital

$

52,256

$

44,338

Contributed surplus

9,417

15,285

Retained earnings

8,121

10,832

Accumulated other comprehensive loss

(1,425)

(17)

Total equity attributable to the owners of the Company

68,369

70,438

Total liabilities and equity

$

128,046

$

126,916

 

Consolidated Statements of Income and Comprehensive (loss) Income 
(In thousands of Canadian dollars, except per share data)

Three Months Ended

Twelve Months Ended

April 30,

April 30,

2024

2023

2024

2023

Revenue:

SaaS

$

14,191

$

11,133

$

51,918

$

37,476

Maintenance and Support

8,140

7,992

33,957

32,714

Professional Services

14,390

14,614

55,188

55,353

License

282

529

1,386

3,116

Hardware

6,952

6,924

28,793

23,765

Total revenue

43,955

41,192

171,242

152,424

Cost of revenue

23,341

22,828

92,853

85,615

Gross profit

20,614

18,364

78,389

66,809

Operating expenses:

Sales and marketing

8,437

7,778

32,976

28,080

General and administration

3,264

2,599

11,844

11,218

Research and development, net of tax credits

7,435

6,597

29,514

23,943

Restructuring costs

2,122

2,122

Total operating expenses

21,258

16,974

76,456

63,241

(Loss) profit from operations

(644)

1,390

1,933

3,568

Other income (costs)

122

(189)

557

145

(Loss) profit before income taxes

(522)

1,201

2,490

3,713

Income tax (benefit) expense

(781)

755

641

1,624

Net profit

$

259

$

446

$

1,849

$

2,089

Other comprehensive income (loss):

Effective portion of changes in fair value on designated revenue hedges

(2,187)

(521)

(1,086)

(6)

Exchange differences on translation of foreign operations

102

489

(322)

1,423

Comprehensive (loss) income

$

(1,826)

$

414

$

441

$

3,506

Basic and diluted earnings per common share

$

0.02

$

0.03

$

0.13

$

0.14

 

Consolidated Statements of Cash Flows
(In thousands of Canadian dollars)

Three Months Ended

Twelve Months Ended

April 30,

April 30,

2024

2023

2024

2023

Cash flows from operating activities:

Net profit

$

259

$

446

$

1,849

$

2,089

Adjustments for:

Depreciation of property and equipment and right-of-use-assets

361

440

1,477

1,775

Amortization of deferred development costs

147

145

583

496

Amortization of other intangible assets

347

402

1,493

1,603

Interest (income) expense and foreign exchange (gain) loss

(122)

189

(557)

(145)

Unrealized foreign exchange and other

481

1,336

(569)

1,754

Non-refundable tax credits

(596)

(429)

(1,961)

(2,095)

Stock-based compensation

531

455

2,301

2,177

Income taxes

65

124

519

554

Net cash from operating activities excluding changes in non-cash
   working capital items related to operations

1,473

3,108

5,135

8,208

Accounts receivable

2,714

955

764

(5,915)

Work in progress

(856)

208

(2,518)

(151)

Other receivables and assets

(135)

163

1

(58)

Tax credits

(728)

3,239

113

(114)

Inventory

544

268

(327)

(226)

Prepaid expenses

299

21

(646)

(1,452)

Contract acquisition costs

(784)

(190)

(1,045)

(908)

Accounts payable and accrued liabilities

(3,052)

1,645

(2,455)

3,259

Deferred revenue

5,506

1,258

5,833

5,713

Changes in non-cash working capital items related to operations

3,508

7,567

(280)

148

Net cash provided by operating activities

4,981

10,675

4,855

8,356

Cash flows from financing activities:

Repayment of long-term debt

(8,400)

Proceeds from short-term investments

5,000

Payment of lease obligations

(193)

(119)

(786)

(689)

Payment of dividends

(1,175)

(1,094)

(4,560)

(4,225)

Interest paid

(27)

(17)

(163)

(406)

Issuance of common shares on exercise of stock options

3,897

185

6,964

297

Shares repurchased and cancelled

(5,010)

(7,215)

Net cash used in financing activities

(2,508)

(1,045)

(5,760)

(8,423)

Cash flows from investing activities:

Interest received

6

27

97

90

Transfers from short-term investments

40

Acquisitions of property and equipment

(144)

(340)

(599)

(850)

Acquisitions of other intangible assets

(62)

Deferred development costs

(203)

(283)

(1,012)

(880)

Net cash used in investing activities

(341)

(596)

(1,474)

(1,702)

Net Increase (decrease) in cash and cash equivalents during the period

2,132

9,034

(2,379)

(1,769)

Cash and cash equivalents – beginning of period

16,724

12,201

21,235

23,004

Cash and cash equivalents – end of period

$

18,856

$

21,235

$

18,856

$

21,235

 

Consolidated Statements of Changes in Equity
(In thousands of Canadian dollars, except number of shares)

Share capital

Number

Amount

Contributed
Surplus

Accumulated
other
comprehensive
income (loss)

Retained
earnings

Total

Balance, May 1, 2023

14,582,837

$

44,338

$

15,285

$

(17)

$

10,832

$

70,438

Net profit

1,849

1,849

Other comprehensive (loss) income:

Effective portion of changes in fair value on designated revenue hedges

(1,086)

(1,086)

Exchange difference on translation of foreign operations

(322)

(322)

Total comprehensive (loss) income

(1,408)

1,849

441

Shares repurchased and cancelled

(204,500)

(684)

(6,531)

(7,215)

Stock-based compensation

2,301

2,301

Dividends to equity owners

(4,560)

(4,560)

Share options exercised

461,813

8,602

(1,638)

6,964

Total transactions with owners of the Company

257,313

$

7,918

(5,868)

$

$

(4,560)

$

(2,510)

Balance, April 30, 2024

14,840,150

$

52,256

9,417

$

(1,425)

$

8,121

$

68,369

Balance, May 1, 2022

14,562,895

$

43,973

13,176

$

(1,434)

$

12,968

$

68,683

Net profit

2,089

2,089

Other comprehensive income:

Effective portion of changes in fair value on designated revenue hedges

(6)

(6)

Exchange difference on translation of foreign operations

1,423

1,423

Total comprehensive income

1,417

2,089

3,506

Stock-based compensation

2,177

2,177

Dividends to equity owners

(4,225)

(4,225)

Share options exercised

19,942

365

(68)

297

Total transactions with owners of the Company

19,942

$

365

2,109

$

$

(4,225)

$

(1,751)

Balance, April 30, 2023

14,582,837

$

44,338

15,285

$

(17)

$

10,832

$

70,438

 

 

SOURCE Tecsys Inc.

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Ping An Good Doctor Upgrades AI Doctor Service “Ping An AI Doctor”, Expanding Access to Ping An Ecosystem’s 90 Million MAUs

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HONG KONG, June 17, 2026 /PRNewswire/ — Ping An Healthcare and Technology Company Limited (“Ping An Good Doctor” or the “Company”, Stock Code: 1833.HK) has recently upgraded its AI doctor service — Ping An AI Doctor. The service has been fully integrated into a number of core applications under Ping An Group, including Ping An Jin Guan Jia, Ping An Auto Owner, Ping An Pocket Bank and Ping An Le Health, reaching 90 million monthly active users.

Powered by the Ping An Medical Master® large model, the upgraded Ping An AI Doctor has established a service model centered on “AI responses in seconds + full-process supervision by human doctors”. It is also deeply connected with the platform’s unique “online, in-hospital, in-home, and in-company” healthcare service network. By integrating intelligent medical capabilities with a full-scenario ecosystem, Ping An AI Doctor is expected to promote the scalable, routine and inclusive implementation of premium family doctor services, providing the public with digital solutions for full-cycle health management.

Ping An AI Doctor breaks through the functional limitations of conventional intelligent Q&A tools. By deeply applying AI large models to clinical assistance scenarios, it can standardize professional services such as preliminary symptom screening, condition assessment, medication safety guidance, health risk assessment and personalized plan formulation. The platform supports 24/7 uninterrupted service and intelligent responses within seconds, responding to common daily health consultation needs in as fast as three seconds. This significantly shortens the time required for the public to access basic medical services and lowers the threshold for use.

To ensure medical quality and safety, the platform has established a full-process human doctor review mechanism. All diagnosis and treatment suggestions and health guidance plans generated by AI are reviewed and calibrated by licensed practicing physicians. For difficult conditions, complex chronic diseases or potential risks of serious conditions, the system will also automatically transfer the case to human doctors for follow-up, with specialists providing one-on-one in-depth consultations, thereby achieving “intelligent acceleration and efficiency enhancement, with professional medical support as a safeguard.”

Leveraging Ping An Group’s ecosystem advantages in multi-business collaboration, users do not need to download a separate application or mini-program. Instead, they can access relevant services with one click through high-frequency Ping An ecosystem portals, including insurance, banking and auto owner services. In terms of service system development, Ping An AI Doctor integrates Ping An’s full-scenario medical resources across “online, in-hospital, in-home, and in-company” settings, forming a closed-loop health management service chain. It also offers functions such as health assessments, electronic medical records management, health checkup report interpretation and chronic disease management, covering healthy and sub-healthy populations as well as patients with common chronic diseases such as hypertension, diabetes and hyperlipidemia.

In medical service scenarios, Ping An AI Doctor connects users with more than 3,500 contracted experts from Grade A tertiary hospitals, over 5,100 partner hospitals and 240,000 branded chain pharmacies, providing one-stop services including precise triage, expert appointment booking, medical accompaniment and hospitalization assistance. Meanwhile, it supports emergency medication delivery in as fast as one hour, as well as in-home services such as home nursing, home-based health and elderly care, and postpartum recovery, further enhancing family health service scenarios.

Ping An Good Doctor will continue to deepen innovation in medical technology, iteratively enhance AI clinical assistance capabilities, and continuously expand high-quality offline medical resources and specialized health and elderly care services. The Company will further enrich full-scenario healthcare services, empower people’s health through technology, safeguard family wellbeing with professional services, and continue contributing to the digital development of Healthy China.

View original content:https://www.prnewswire.com/apac/news-releases/ping-an-good-doctor-upgrades-ai-doctor-service-ping-an-ai-doctor-expanding-access-to-ping-an-ecosystems-90-million-maus-302802017.html

SOURCE Ping An Healthcare and Technology Company Limited

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Avochato Brings HIPAA-Compliant AI Texting to Healthcare

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Healthcare organizations can now deploy AI agents on a messaging platform independently certified for security and privacy every year since 2019

MILL VALLEY, Calif., June 16, 2026 /PRNewswire/ — Avochato, the AI-powered business messaging platform, today announced HIPAA-compliant AI texting for the healthcare industry, alongside the completion of its seventh consecutive year of SOC 2 Type II and HIPAA compliance certifications by Linford & Company, LLP.

Healthcare teams have been quick to adopt texting because patients read and answer texts far faster than phone calls or emails. But most AI messaging tools were not built to handle protected health information. Avochato closes that gap: hospitals, clinics, healthcare staffing agencies, and home-care providers can now use real-time AI agents, AI-suggested replies, and conversation insights across SMS, RCS, voice, and live chat, all within a platform independently audited for security and privacy seven years running.

“AI is transforming how healthcare organizations communicate, and in this industry trust is the foundation,” said Alex De Simone, Co-founder and CEO of Avochato. “By building on Anthropic’s models with zero data retention, and pairing that with seven consecutive years of SOC 2 Type II and HIPAA compliance, Avochato customers don’t have to choose between moving fast with AI and protecting sensitive data. They can do both.”

AI Built for Regulated Conversations

With Avochato, healthcare teams can:

Fill shifts and confirm appointments faster with automated, personalized outreach at scale, plus AI-suggested responses that keep reply times lowDeploy AI agents that answer common patient and staff questions instantly and hand off seamlessly to a human when a conversation needs oneTrain AI agents on their own content, from intake FAQs to scheduling policies, using custom knowledge basesKeep every conversation visible in a shared, auditable team inbox, so no patient message or shift request slips through the cracksTrack sentiment in real time, with AI-generated ratings, conversation summaries, and suggested next actions for every conversation

“We fill shifts in minutes that used to take hours of phone calls,” said the director of operations at a national healthcare staffing agency with more than 10,000 active clinicians.

Powered by Anthropic’s Claude, with Zero Data Retention

Avochato’s HIPAA-compliant AI capabilities run on Claude, Anthropic’s family of frontier AI models known for safety and reliability in enterprise settings. For healthcare customers, Avochato runs Claude under a zero-data-retention configuration, meaning protected health information processed by the AI is never stored or used for model training. The result is AI that meets the standard healthcare compliance teams actually require, not just the standard the industry markets.

Avochato signs Business Associate Agreements with healthcare customers that choose the HIPAA plan. Healthcare organizations can learn more and start a free trial at www.avochato.com/signup.

Security That’s Verified

Avochato’s seventh consecutive SOC 2 Type II and HIPAA certifications reflect safeguards built into every layer of the platform:

Encryption of all data in transit and at restSingle Sign On with Okta, Microsoft Azure, Salesforce, and GoogleMulti-factor authentication restricts access to verified usersRole-based access controls so administrators can define exactly who sees whatContent obfuscation for sensitive information, including media attachments

About Avochato

Avochato helps teams manage calls, texts, and chats in one secure inbox. Trusted by thousands of businesses across healthcare, professional services, logistics, and more than a dozen other industries, Avochato supports two-way communication through SMS, MMS, RCS, phone calls, and live chat, with integrations for Okta, Salesforce, Slack, Microsoft Teams, and more. Learn more at www.avochato.com.

View original content to download multimedia:https://www.prnewswire.com/news-releases/avochato-brings-hipaa-compliant-ai-texting-to-healthcare-302802020.html

SOURCE Avochato

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BluIP and Oracle Hospitality Implement New Platform for Loews Hotels & Co.

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LAS VEGAS, June 16, 2026 /PRNewswire/ — BluIP completed a new project for the guest engagement center at Loews Hotels & Co. This was a collaboration between Loews Customer Engagement Center and the team at BluIP with support and partnership from Oracle Hospitality OPERA Cloud. The cloud-based solution consists of communication solutions, tightly integrated with Loews’ Central Reservations and PMS platforms.

Loews had a goal to unify channels, integrate with Oracle OPERA Cloud, and provide team members with guest details the instant an interaction begins. BluIP stepped in to architect and deliver the solution.

BluIP deployed the voice, chat, messaging, analytics, and workforce management, and layered on hospitality-specific integrations that BluIP is known for in the industry. As guest inquiries arrive, the system now pulls reservation details, guest profile data, and past interactions from OPERA Cloud and presents them directly inside the agent’s guest engagement center interface. If the guest begins on chat using BluIP AIVA® — asking about pet policies or requesting to change a reservation — context follows the interaction if it’s escalated to a live agent. No one repeats confirmation numbers or dates.

“Loews set a clear bar: make every interaction feel personal and effortless,” said Armen Martirosyan, CEO at BluIP. “By pairing Loews guest engagement center platform with Oracle OPERA Cloud PMS integration and BluIP’s technical, hospitality industry, and operational expertise, we gave agents the context they need the instant they say hello, and we delivered the complete solution in five months.”

Team Members also gained an enterprise-wide, custom routing directory created by BluIP and directly integrated into Loews guest engagement center platform. With it, a call can be transferred to a hotel property, department, or individual extension with a few keystrokes—whether it’s the front desk in Coronado or a chef in Kansas City.

“Our guests should have a seamless and well executed stay,” said Heather Girolami, a Senior Vice President with Loews Hotels & Co. “Team Members now see the reservation, the dates, and the request the moment a chat or call lands. We’re taking care of our guests with less friction.”

BluIP and Oracle Hospitality completed the full deployment and integration in just five months, beginning January 1, 2025, going live in May of that year and now handling over 1.1 million interactions per month. 

“Oracle Hospitality is committed to enabling our customers to deliver exceptional, personalized guest experiences at every touchpoint,” said Tanya Pratt, global vice president, strategy and product management, Oracle Hospitality. “The Loews project demonstrates the power of Oracle OPERA Cloud’s open architecture when paired with the right partner. Loews is now delivering context-aware service across every channel via more than 1.1 million interactions per month, anchored by the guest data that lives in Oracle OPERA Cloud.”

For BluIP, this project further proves the thesis: connect platforms properly and deeply, and the interaction model changes. Hotels stop opening conversations by collecting data and can continue their focus on servicing guests. 

About BluIP
BluIP is a global carrier and leader in AI-powered communications for hospitality, healthcare, and enterprise. Its AIVA Connect platform delivers conversational AI, omni-channel engagement, analytics, and 2,800+ integrations, including 35+ PMS systems, powering more than 600,000 guest rooms worldwide. Visit bluip.com.

About Oracle Hospitality
Oracle technology serves independent hoteliers, global hotel chains, casinos, and cruise lines in over 230 countries and territories. Our cloud-native solutions connect the entire business from the front desk to the dining room and back office, and our customers use intuitive tools and AI insights to fuel frictionless guest experiences, maximize profitability, and encourage long-term loyalty. To learn more, please visit www.oracle.com/hospitality.

MEDIA CONTACT
Beth McClure
Head of Marketing, BluIP
(866) 443-6494
info@bluip.com

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SOURCE BluIP, Inc.

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