Connect with us

Technology

Info-Tech Research Group Highlights Key Infrastructure & Operations Priorities for 2025 in Latest Report

Published

on

Info-Tech Research Group, a global leader in IT research and advisory, has unveiled its Infrastructure and Operations Priorities 2025 report, highlighting essential strategies for I&O leaders to navigate the rapidly shifting technology landscape. The annual report provides actionable guidance on leveraging automation, strengthening resilience, and managing SaaS growth while addressing critical challenges such as technical debt and evolving workforce demands. With a focus on driving long-term value, the report equips I&O teams to proactively transform operations and align with organisational goals in 2025.

SYDNEY, February 10, 2025 /PRNewswire/ — As the IT landscape continues to evolve at an exponential pace, Info-Tech Research Group has released its latest annual report, Infrastructure and Operations Priorities 2025. The comprehensive report highlights how IT Infrastructure and Operations (I&O) teams can transform from reactive support functions into proactive and strategic enablers of innovation and resilience. With actionable insights on key priorities, ranging from embracing automation and AI to enhancing talent management and SaaS governance, the firm’s research provides actionable insights for aligning I&O strategies with business goals and delivering transformative digital experiences over the coming year.

‘As IT infrastructure and operations evolve, organisations across the APAC region must take a more proactive approach to resilience, automation, and governance,’ says Sam Zamanian, Principal Advisory Director at Info-Tech Research Group, APAC. ‘With the region’s rapid digital transformation and increasing reliance on cloud and AI-driven technologies, IT leaders need to focus on building agile, scalable, and secure environments. This approach requires not only investing in modernisation but also fostering stronger collaboration between I&O and the broader business to drive long-term success. Additionally, continuous upskilling and a culture of innovation will be crucial to staying ahead in this evolving landscape.’

The Infrastructure and Operations Priorities 2025 report provides a comprehensive analysis of the evolving role of I&O teams, highlighting strategies to address key challenges such as maturity gaps, SaaS governance complexities, and the integration of automation and AI. Drawing on insights from the firm’s IT Talent Trends 2025 Survey and the Future of IT 2025 Survey, the report emphasises the need for IT leaders to align I&O strategies with business goals, enhance resilience across systems and teams, and foster innovation through proactive collaboration. These actionable recommendations are intended to equip IT leaders with the tools and knowledge to navigate the increasing complexities of modern infrastructure and operations while positioning I&O as a strategic enabler of organisational success.

‘The future of I&O lies in strategic partnership, not reactive support, especially as the pace of technological change accelerates exponentially,’ says Emily Sugerman, Senior Research Analyst at Info-Tech Research Group and lead author of the I&O Priorities report. ‘Our 2025 report highlights the urgent need for IT leaders to focus on building resilience across systems and teams while evaluating emerging technologies like AI and automation to address growing operational complexities. By shifting from reactive operations to proactive collaboration, I&O can deliver measurable business outcomes, enhance organisational agility, and cement IT’s role as a driver of innovation and strategic success.’

Info-Tech’s Key Insights and Research Findings for I&O
Drawing on extensive research and diagnostics, including insights from the IT Talent Trends 2025 Survey and the Future of IT 2025 Survey, Info-Tech’s Infrastructure and Operations Priorities 2025 report further outlines these key findings:

The Persistence of Maturity Gaps: A significant portion of I&O teams still operate in reactive support roles, with 43% of IT professionals self-assessing their maturity at this level or lower.The Potential of AIOps: Artificial Intelligence for IT Operations (AIOps) is seen as an enabler for enhancing various aspects of IT operations using automation and AI power, freeing up staff for strategic initiatives, and enhancing operational efficiency.SaaS Governance Challenges: As SaaS adoption grows, organisations must address misconceptions about the shared responsibility model, ensuring that data backup and governance processes are proactively managed.The Importance of Talent Management: Retaining and upskilling IT talent is critical for maintaining resilience, with 70% of respondents reporting moderate to increasing stress levels among I&O staff.

The Key Priorities for I&O Leaders in 2025
According to Info-Tech’s Infrastructure and Operations Priorities 2025 report, the following five priorities need to be addressed by I&O leaders to meet the demands of an increasingly dynamic IT environment:

Embrace the Changing Role of I&O: Transition from reactive problem-solving to proactive solutioning by integrating I&O into the early stages of decision-making and leveraging AI and automation to streamline operations.

Develop a Relationship Management Strategy: Strengthen communication and collaboration with internal stakeholders and external vendors to ensure alignment on expectations, service delivery, and vendor management.

Build Resilience Across Systems and People: Focus on business continuity, disaster recovery, and talent development to create a robust I&O environment capable of withstanding disruptions.

Manage the Growing SaaS Footprint: Address governance, security, and shadow IT challenges associated with increased reliance on SaaS solutions while ensuring proper data protection and compliance.

Design Flexible and Secure End-User Computing Solutions: Support hybrid and remote work environments with strategies like zero-touch provisioning and device lifecycle management to enhance user satisfaction.

Info-Tech’s Infrastructure and Operations Priorities 2025 report underscores the need for I&O leaders to adopt a strategic, forward-thinking approach in 2025, including prioritising disaster recovery and knowledge management plans, assessing AI and automation use cases, and fostering strong relationships with stakeholders and vendors. The report also calls attention to the importance of empowering end users through improved service catalogues and zero-touch device provisioning. By addressing these priorities, I&O teams can position themselves as indispensable drivers of resilience and innovation, enabling their organisations to thrive in an era of exponential technological advancement.

For exclusive commentary from Info-Tech’s analysts and experts, including George Khreish and Emily Sugerman, and access to the complete Infrastructure and Operations Priorities 2025  report, please contact pr@infotech.com.

Info-Tech LIVE 2025 in Australia IT Conference
Registration is now open for Info-Tech LIVE 2025 in Australia, taking place March 18 to 19, 2025, in Brisbane, Australia. This premier event offers journalists, podcasters, and media influencers access to exclusive content, the latest IT research and trends, and the opportunity to interview industry experts, analysts, and speakers. To apply for media passes to attend the event or gain access to research and expert insights on trending topics, please contact pr@infotech.com

About Info-Tech Research Group
Info-Tech Research Group is one of the world’s leading research and advisory firms, proudly serving over 30,000 IT and HR professionals. The company produces unbiased, highly relevant research and provides advisory services to help leaders make strategic, timely, and well-informed decisions. For nearly 30 years, Info-Tech has partnered closely with teams to provide them with everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organisations.

To learn more about Info-Tech’s divisions, visit McLean & Company for HR research and advisory services and SoftwareReviews for software buying insights.

Media professionals can register for unrestricted access to research across IT, HR, and software and hundreds of industry analysts through the firm’s Media Insiders program. To gain access, contact pr@infotech.com.

For information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and X.

Photo – https://mma.prnewswire.com/media/2615788/Info_Tech_Research_Group_Info_Tech_Research_Group_Highlights_Key.jpg
Logo – https://mma.prnewswire.com/media/2615787/Info_Tech_Research_Group_Info_Tech_Research_Group_Highlights_Key.jpg

View original content:https://www.prnewswire.com/apac/news-releases/info-tech-research-group-highlights-key-infrastructure–operations-priorities-for-2025-in-latest-report-302371856.html

SOURCE Info-Tech Research Group

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Technology

Chef Robotics Physical AI Models Can Now Automate Baked Goods Packing

Published

on

By

SAN FRANCISCO, April 29, 2026 /PRNewswire/ — Chef Robotics, a leader in physical AI for the food industry, today announced that Chef robots can now automate tray assembly for baked goods packing. The application places baked products, such as burger buns, chocolate chip cookies, biscotti, butter cookies, biscuits, fortune cookies, granola bars, rusks, and shortbreads into trays and packaging containers before sealing.

Watch Chef robots in action.

Baked goods packing has historically been difficult to automate for high-mix production. Each item behaves differently on the production line—a granola bar compresses under the wrong grip, while a biscotti or rusk can crack if placed at the wrong angle. Surface textures range from glazed and smooth to crumbly and irregular, and strict presentation requirements leave little room for error. This variability has made it challenging for automation systems to reliably handle baked goods at production speeds, leaving food manufacturers dependent on manual labor and traditional bakery equipment.

To address this, Chef built its baked goods packing application on its existing piece-picking capability, which uses Chef’s AI-powered computer vision and physical AI models trained across diverse real-world production environments. This allows Chef robots to assess each item’s position, shape, and orientation in real time and determine how to pick the items from the pan and place them quickly and precisely without damaging them.

The baked goods packing application supports four distinct placement capabilities.

First, Chef’s vision system detects the angle at which each item sits in the pan and reorients it after picking, placing it on the tray at the exact angle required, regardless of its original position, enabling retail-ready presentation for SKUs that require precise angular placement.

Second, Chef robots can place multiple baked goods into the same packaging container in a single automated pass, completing full tray assembly without manual intervention.

Third, for packaging containers with multiple small compartments, Chef robots can precisely place items into each designated section, including multiple items in the same compartment, using Chef’s AI vision model to detect compartment positions and orientations in real time.

Fourth, Chef’s vision system identifies the exact center of each tray and places every item at a predefined offset from that center, ensuring a uniform, consistent arrangement across every pack regardless of how trays arrive on the conveyor.

For food manufacturers evaluating bakery systems and baked goods packaging automation, the application offers higher throughput, reduced labor dependency, and consistent presentation across shifts. The capability runs on Chef’s existing robotic hardware and software, allowing manufacturers to deploy it without requiring any changes to their production lines.

Chef’s baked goods packing application is available in the U.S., Canada, Germany, and the UK and is included as part of Chef’s robotics-as-a-service (RaaS) pricing model.

About Chef Robotics
Chef is the first company to have commercialized a scalable AI-driven food robotics solution. With over 104 million servings made in production, Chef leverages ChefOS, an AI platform for food manipulation, to offer a Robotics-as-a-Service solution that helps industry-leading food companies increase production volume and meet demand. Headquartered in San Francisco, CA, Chef aims to empower humans to do what humans do best by accelerating the advent of intelligent machines. Visit https://chefrobotics.ai to learn more.

View original content:https://www.prnewswire.com/news-releases/chef-robotics-physical-ai-models-can-now-automate-baked-goods-packing-302756923.html

SOURCE Chef Robotics

Continue Reading

Technology

Chef Robotics Physical AI Models Can Now Automate Baked Goods Packing

Published

on

By

SAN FRANCISCO, April 29, 2026 /PRNewswire/ — Chef Robotics, a leader in physical AI for the food industry, today announced that Chef robots can now automate tray assembly for baked goods packing. The application places baked products, such as burger buns, chocolate chip cookies, biscotti, butter cookies, biscuits, fortune cookies, granola bars, rusks, and shortbreads into trays and packaging containers before sealing.

Watch Chef robots in action.

Baked goods packing has historically been difficult to automate for high-mix production. Each item behaves differently on the production line—a granola bar compresses under the wrong grip, while a biscotti or rusk can crack if placed at the wrong angle. Surface textures range from glazed and smooth to crumbly and irregular, and strict presentation requirements leave little room for error. This variability has made it challenging for automation systems to reliably handle baked goods at production speeds, leaving food manufacturers dependent on manual labor and traditional bakery equipment.

To address this, Chef built its baked goods packing application on its existing piece-picking capability, which uses Chef’s AI-powered computer vision and physical AI models trained across diverse real-world production environments. This allows Chef robots to assess each item’s position, shape, and orientation in real time and determine how to pick the items from the pan and place them quickly and precisely without damaging them.

The baked goods packing application supports four distinct placement capabilities.

First, Chef’s vision system detects the angle at which each item sits in the pan and reorients it after picking, placing it on the tray at the exact angle required, regardless of its original position, enabling retail-ready presentation for SKUs that require precise angular placement.

Second, Chef robots can place multiple baked goods into the same packaging container in a single automated pass, completing full tray assembly without manual intervention.

Third, for packaging containers with multiple small compartments, Chef robots can precisely place items into each designated section, including multiple items in the same compartment, using Chef’s AI vision model to detect compartment positions and orientations in real time.

Fourth, Chef’s vision system identifies the exact center of each tray and places every item at a predefined offset from that center, ensuring a uniform, consistent arrangement across every pack regardless of how trays arrive on the conveyor.

For food manufacturers evaluating bakery systems and baked goods packaging automation, the application offers higher throughput, reduced labor dependency, and consistent presentation across shifts. The capability runs on Chef’s existing robotic hardware and software, allowing manufacturers to deploy it without requiring any changes to their production lines.

Chef’s baked goods packing application is available in the U.S., Canada, Germany, and the UK and is included as part of Chef’s robotics-as-a-service (RaaS) pricing model.

About Chef Robotics
Chef is the first company to have commercialized a scalable AI-driven food robotics solution. With over 104 million servings made in production, Chef leverages ChefOS, an AI platform for food manipulation, to offer a Robotics-as-a-Service solution that helps industry-leading food companies increase production volume and meet demand. Headquartered in San Francisco, CA, Chef aims to empower humans to do what humans do best by accelerating the advent of intelligent machines. Visit https://chefrobotics.ai to learn more.

View original content:https://www.prnewswire.com/news-releases/chef-robotics-physical-ai-models-can-now-automate-baked-goods-packing-302756923.html

SOURCE Chef Robotics

Continue Reading

Technology

Air Products to Expand Industrial Gas Supply for Samsung Electronics’ Next-Generation Semiconductor Fab in South Korea

Published

on

By

New investment underscores the company’s long-term commitment to Korea and its leading role in the global semiconductor industry 

LEHIGH VALLEY, Pa., April 29, 2026 /PRNewswire/ — Air Products (NYSE:APD), a world-leading industrial gases company and serving Samsung globally, today announced it has been selected by Samsung to supply industrial gases for its new advanced semiconductor fab in Pyeongtaek, Gyeonggi Province, South Korea.

Under the agreement, Air Products will build, own and operate multiple state-of-the-art production facilities and a bulk specialty gas supply system to supply nitrogen, oxygen, argon, and hydrogen for Samsung’s new semiconductor fab. The new facilities are expected to come onstream in multiple phases from 2028 through 2030.

Air Products has a long track record of executing multiple phase expansions in Pyeongtaek to support Samsung’s growing manufacturing needs. This latest project represents Air Products’ largest investment to date in the semiconductor industry and will establish Pyeongtaek as the company’s single largest operations site globally supporting the electronics industry. 

“Air Products is honored to be selected once again by Samsung and to have their continued confidence as a trusted partner supporting their strategic growth plans,” said SR Kim, President, Air Products Korea. “This significant investment reinforces Air Products’ role as a leading global supplier to the semiconductor industry and underscores our long-standing commitment to supporting our strategic customers with safety, reliability, efficiency and excellent service.”

Air Products has served the global electronics industry for more than 40 years, supplying industrial gases safely and reliably to many of the world’s leading technology companies. The company has operated in Korea for more than 50 years and has established a strong position in electronics and manufacturing sectors.

About Air Products

Air Products (NYSE: APD) is a world-leading industrial gases company in operation for over 85 years focused on serving energy, environmental, and emerging markets and generating a cleaner future. The Company supplies essential industrial gases, related equipment and applications expertise to customers in dozens of industries, including refining, chemicals, metals, electronics, manufacturing, medical and food. As the leading global supplier of hydrogen, Air Products also develops, engineers, builds, owns and operates some of the world’s largest clean hydrogen projects, supporting the transition to low- and zero-carbon energy in the industrial and heavy-duty transportation sectors. Through its sale of equipment businesses, the Company also provides turbomachinery, membrane systems and cryogenic containers globally.

Air Products had fiscal 2025 sales of $12 billion from operations in approximately 50 countries. For more information, visit airproducts.com or follow us on LinkedInXFacebook or Instagram.

This release contains “forward-looking statements” within the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are based on management’s expectations and assumptions as of the date of this release and are not guarantees of future performance. While forward-looking statements are made in good faith and based on assumptions, expectations and projections that management believes are reasonable based on currently available information, actual performance and financial results may differ materially from projections and estimates expressed in the forward-looking statements because of many factors, including the risk factors described in our Annual Report on Form 10-K for the fiscal year ended September 30, 2025 and other factors disclosed in our filings with the Securities and Exchange Commission. Except as required by law, we disclaim any obligation or undertaking to update or revise any forward-looking statements contained herein to reflect any change in the assumptions, beliefs or expectations or any change in events, conditions or circumstances upon which any such forward-looking statements are based.

View original content to download multimedia:https://www.prnewswire.com/news-releases/air-products-to-expand-industrial-gas-supply-for-samsung-electronics-next-generation-semiconductor-fab-in-south-korea-302757497.html

SOURCE Air Products

Continue Reading

Trending