Technology
Queue Management System Market Skyrockets to $1,331.48 Million by 2031 Dominated by Tech Giants – Q-Matic Group Ab, Qminder Ltd and Q-nomy Inc | The Insight Partners
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The global queue management system market is set for explosive growth, with projections indicating a surge to $1,331.48 million by 2031. This remarkable expansion, driven by the growing demand for AI-powered queue management systems.
NEW YORK, Nov. 22, 2024 /PRNewswire/ — According to a new comprehensive report from The Insight Partners, the Queue Management System Market is observing significant growth owing to growing need for enhanced customer experience and rising application and foot traffic of QMS in various industries. For Detailed Market Insights, Visit: https://www.theinsightpartners.com/reports/queue-management-system-market
The report runs an in-depth analysis of market trends, key players, and future opportunities. In general, the Queue Management System Market comprises of type, component, and application which are expected to register strength during the coming years.
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Market Overview and Growth Trajectory:
Queue Management System Market Growth: According to an exhaustive report by The Insight Partners, the Queue Management System Market is experiencing significant growth, driven by overheating of data centers. The market, valued at $748.18 million in 2023, is expected to grow at a Compound Annual Growth Rate (CAGR) of 7.5% during 2023–2031.
Need for Enhanced Customer Experience: Businesses are increasingly recognizing that managing customer traffic and reducing wait times can significantly enhance customer satisfaction. Each interaction, whether it involves returning an item, obtaining a repair, or addressing a question, plays a significant role in shaping the imminent relationship between the customer and the business. According to Qtrac, 93% of consumers indicate that they are more likely to become repeat customers when a business delivers outstanding customer service. By prioritizing exceptional service and demonstrating a commitment to customer satisfaction, businesses can foster loyalty and reduce the likelihood of customers turning to competitors. This shift towards prioritizing customer experience is encouraging organizations to adopt queue management solutions.
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Integration with Other Business Systems: The integration of queue management systems (QMS) with other business systems is expected to present significant opportunities for the queue management system market growth during the forecast period. By connecting QMS with customer relationship management (CRM) systems, businesses can gain helpful insights into customer preferences and behavior, allowing for tailored service and targeted marketing efforts. In addition, integrating QMS with business intelligence tools enables organizations to analyze traffic patterns and service performance, facilitating informed decision-making regarding resource allocation and staffing during peak times. Furthermore, linking QMS with backend systems such as inventory management can streamline operations by ensuring that the right products are available when customers arrive, thereby enhancing overall satisfaction.
AI-Powered Queue Management System: AI-powered queue management systems are transforming the way businesses manage customer flow and enhance service efficiency. By leveraging advanced technologies such as predictive analytics and computer vision, these systems can analyze historical and real-time data to forecast peak times and optimize staffing levels accordingly. In addition, hospitals are utilizing AI to track patient wait times and streamline the patient flow process, ensuring timely care and reducing congestion in waiting areas. This integration of AI not only minimizes wait times and enhances customer satisfaction but also enables businesses to make data-driven decisions.
Queue Management System Market Segmentation, Applications, Geographical Insights:
Based on type, the queue management system market is bifurcated into virtual queuing and linear queuing. The virtual queuing segment dominated the market in 2023.Based on component, the queue management system market is divided into solutions and services. The solutions segment dominated the market in 2023.Based on end user, the queue management system market is segmented into BFSI, hospitals, retail outlets, utility service providers & airports, restaurants, government offices, and others. The retail outlets segment dominated the market in 2023.
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Key Players and Competitive Landscape:
The Queue Management System Market is characterized by the presence of several major players, including:
Q-Matic Group AbQminder LtdQ-nomy IncSkiplinoWavetecAurionpro Solutions LtdAdvantech Co LtdSedco Co LtdLavi IndustriesAkis Technologies UABProside Design and Implementation of Computer Solutions LDAWaitwellVerint Systems IncQlessOfftec Holding GroupWaitwhile, Inc
These companies are adopting strategies such as new product launches, joint ventures, and geographical expansion to maintain their competitive edge in the market.
Queue Management System Market Recent Developments and Innovations:
“Calgary-based WaitWell, which sells queue management and service-delivery software, secured $1.5 million in seed funding to expand its product and move into new markets.””SEDCO, a global leader in providing customer experience and digital branch transformation solutions, was named the Leading Queue Management Solutions Provider in the United Arab Emirates at the International Business Magazine (IBM) Awards 2023. This achievement coincides with the company’s 40th anniversary, signifying four decades of innovative solutions and unwavering dedication to shaping the future of customer experiences.”In 2024, Q-nomy unveiled its latest innovation: the Cubu Button. This revolutionary feature is poised to transform the way organizations manage appointment booking and queue management services, offering a seamless and integrated solution for both businesses and their customers.In 2024, Qmatic added a new lineup of Check-in Kiosks to its Certified Hardware assortment to help businesses improve customer flows, reduce wait times, and eliminate queues within their premises—generating a more personalized and hassle-free customer experience.In 2022, Qmatic announced the release of Qmatic Experience Cloud, a new multi-tenanted Software-as-a-Service (SaaS) platform for Customer Journey Management. Qmatic Experience Cloud makes Qmatic’s full range of solutions more accessible, providing organizations with the tools needed to create seamless customer journeys with appointment and queue management, reporting and analytics, virtual queuing, and customer feedback, among other features.
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Queue Management System Market Drivers, Challenges, Future Outlook and Opportunities:
The US is one of the early adopters of advanced technologies worldwide in almost every field. Several hospitals, shopping malls, convenience stores, governments, and airports nationwide have already implemented queue management solutions. The fast-paced growth of hospitality often faces the challenge of managing long queues during peak hours, especially in restaurants. This impacts the overall efficiency of operations and leads to customer dissatisfaction. A restaurant’s queue management system is highly suitable to overcome these challenges. This emerging system is revolutionizing the handling of waiting lines in restaurants. According to Wavetec data of July 2023, the US observed 23 minutes of average wait times in restaurants. It is estimated that reducing customer wait time increases the revenue generated by restaurants by ~15%, which encourages restaurants to adopt a queue management system. The system helps in appropriately managing the customer’s queue, improving service quality, enhancing operational efficiency, and increasing a broader loyal customer support base.
For instance, when a customer checks in via a queue management app, their data can be extracted from the CRM to tailor the service experience, such as offering relevant promotions or reminders based on past interactions. Companies can connect with business intelligence tools, which help organizations analyze customer flow and service metrics, leading to data-driven decisions that optimize staffing and resource allocation during peak times. This data-driven approach not only optimizes service delivery but also helps identify missed sales opportunities by correlating foot traffic with sales performance. These integrations create a seamless flow of information that empowers businesses to improve service quality and increase operational efficiency. Thus, the growing integration with other business systems is expected to create an opportunity for the queue management system market growth during the forecast period.
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Conclusion:
Factors such as the need for enhanced customer experience, rising application of QMS, and increased foot traffic in various industries are driving the queue management system market. The market is expected to grow in the forecasted period owing to the growth of small and medium enterprises (SMEs), rising demand for virtual queue management, and integration of QMS with other business systems. The rise in AI-powered queue management systems is a key trend in the market. In addition, the rise of cloud-based technologies and the adoption of advanced solutions such as virtual queuing and mobile ticketing have transformed the way organizations interact with customers, allowing for greater flexibility and efficiency. The healthcare, retail, and banking sectors are major contributors to this growth, as they increasingly implement QMS to handle rising customer volumes and improve operational efficiency. Furthermore, the integration of data analytics within these systems provides valuable insights that help organizations optimize their service processes, ultimately driving product adoption and market expansion.
In addition, the rising emphasis on the enhancement of customer satisfaction is generating significant demand for linear queuing systems and virtual queuing systems. Pertaining to the risk of customer loss, the end users are increasingly focusing on procuring and deploying advanced technologies, including queue management systems, to gain customer satisfaction by allowing them sufficient time on the counter for interaction. The rise in demand for these systems, coupled with low entry barriers to the market, the queue management system market continuously witnesses a rise in the number of emerging players, such as hardware providers or software providers.
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With projected growth to $1,331.48 Million by 2031, the Queue Management System Market represents a significant opportunity for solution providers, system integrators, investors, industry stakeholders and end users. By staying abreast of market trends, embracing innovation, and focusing on quality and performance, companies can position themselves for success in this dynamic and evolving market landscape.
Related Report Titles:
Virtual Queue Management System Market Strategies, Top Players, Growth Opportunities, Analysis and Forecast by 2031Europe Queue Management System Market 2027Asia Pacific Queue Management System Market 2027Customer Experience Management Market Report 2031Mobile Ticketing Market Size and Forecasts (2021 – 2031)Crowd Management and Event Security Market Size and Forecasts (2021 – 2031)
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The Insight Partners is a one stop industry research provider of actionable intelligence. We help our clients in getting solutions to their research requirements through our syndicated and consulting research services. We specialize in industries such as Semiconductor and Electronics, Aerospace and Defense, Automotive and Transportation, Biotechnology, Healthcare IT, Manufacturing and Construction, Medical Device, Technology, Media and Telecommunications, Chemicals and Materials.
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MARIANA MINERALS RESTARTS UTAH COPPER MINE AS THE WORLD’S ONLY AUTONOMOUS-FIRST MINE AND REFINERY
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1 hour agoon
April 27, 2026By
Software-first minerals company integrates autonomous haulage, drilling, and robotic sensing across mining and refining under a single AI operating platform
SAN JUAN COUNTY, Utah, April 27, 2026 /PRNewswire/ — Mariana Minerals, the world’s only software-first, vertically integrated minerals company, today announced the restart of mining operations at Copper One in southeastern Utah. The restart marks a milestone in mining history: Copper One becomes the world’s first mine to deploy autonomous tools across all three operational domains (mining, refining, and capital project execution) unified under a single operating system.
Mariana acquired Lisbon Valley Mining Company in Q4 2025, gaining control of a roughly 10,000-acre permitted land package that has produced high-purity copper cathode since 2009. While refinery operations continued uninterrupted, mining was paused in late 2024. Mining operations resume this month with autonomous systems and autonomous orchestration active from day one.
“Copper One will be the first mine where delivering end-to-end autonomy is the priority, where it’s being rapidly deployed across mining and refining operations and coordinated by our internal software stack. That’s what MarianaOS makes possible. We chose to prove it here because the stakes are real: the U.S. has a structural copper deficit, and the window to close it is narrowing. We’re producing now and ramping output aggressively, with the primary goal of achieving fully-autonomous mining operations,” said Turner Caldwell, Co-Founder & CEO, Mariana Minerals.
MarianaOS: An Autonomy-First Mining Operating System
What makes Copper One unprecedented is not any single piece of autonomous equipment, but the intelligence layer coordinating them. MarianaOS integrates three core subsystems, MineOS, PlantOS, and CapitalProjectOS, into a unified platform spanning project execution through copper production.
On the mining side, Copper One will begin with integrating three best-in-class autonomous equipment platforms. Pronto’s turnkey Autonomous Haulage System (AHS) uses camera-based machine learning and Global Navigation Satellite Systems (GNSS) to enable fully driverless haul truck operation, with OEM-agnostic retrofit capability across mixed fleets. Sandvik’s AutoMine® platform enables autonomous production drilling, allowing operators to simultaneously monitor multiple surface machine operations from a remote-operations control center. And Boston Dynamics’ Spot quadruped robots autonomously patrol the open pit, heap leach pad, and solvent extraction-electrowinning (SX-EW) refinery infrastructure. All of these data feed directly into MineOS, enabling fleet-wide optimization and continuous improvement.
PlantOS extends autonomous operations into refining by integrating real-time sensor data across the entire refining process (solution chemistry, flow rates, temperature, and electrowinning cell performance) into a unified control system. Machine learning models predict process drift, automatically adjust reagent dosing, and flags maintenance needs before they impact output. The result is a continuously optimized refinery that operates with minimal human intervention.
CapitalProjectOS redefines how capital-intensive infrastructure projects are planned and executed. Traditional projects often take a decade or more and frequently suffer from chronic cost overruns. CapitalProjectOS integrates process development, engineering, procurement, construction, and commissioning data into a single platform that enables real-time progress tracking, predictive risk modeling, and automated schedule optimization. At Copper One, CapitalProjectOS is managing the expansion roadmap to scale output to 50,000 metric tons per year, coordinating heap leach pad expansions, refinery upgrades, and autonomous equipment deployment in parallel.
Built to Move Fast
While Mariana is actively constructing and developing greenfield projects – with the goal of compressing engineering, procurement, construction, and commissioning timelines leveraging CapitalProjectOS – Copper One is uniquely positioned to accelerate deployment of MarianaOS at scale. With an existing open pit mine, heap leach pad, and SX-EW refining infrastructure already in place, Mariana will rapidly ramp production that would take years to replicate elsewhere.
Mariana’s longer-term plan is to scale Copper One output to 50,000 metric tons per year of high-purity copper cathode by 2030, leveraging additional proven deposits on the property and integrating copper scrap recycling.
A Critical Supply Gap
The U.S. currently imports approximately 50% of its refined copper. With domestic demand projected to nearly double by 2035 — driven by AI data centers, defense systems, EVs, and grid modernization — the supply gap is a national security issue. The Trump Administration’s Section 232 investigation cited copper imports as a direct concern, and the Pentagon has identified critical minerals vulnerability as a threat to the defense industrial base.
Domestic operations like Copper One, and the step-change in productivity that autonomous operations deliver, have become strategically essential.
About Mariana Minerals
Mariana engineers, builds, and operates mines and refineries, using proprietary AI and machine learning tools to accelerate project execution and optimize production across critically needed metals. Copper One is Mariana’s second active project, alongside Lithium One, the world’s first GWh-scale lithium extraction facility from oil and gas produced water, currently under construction in East Texas. Mariana has raised $120 million in total capital, including a Series A led by Andreessen Horowitz with participation from Breakthrough Energy Ventures, Khosla Ventures, and strategic investors.
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SOURCE Mariana Minerals
Technology
State CISOs Report Lower Confidence Across the Public Sector Cyber Ecosystem, 2026 NASCIO-Deloitte Survey Finds
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1 hour agoon
April 27, 2026By
The 2026 National Association of Chief Information Officers – Deloitte biennial cybersecurity study finds state officials face increasingly sophisticated threats, including new artificial intelligence-enabled tactics, and highlights steps CISOs are taking to better protect public data and critical digital services
NEW YORK, April 27, 2026 /PRNewswire/ —
Key takeaways
The survey of Chief Information Security Officers (CISOs) from all 50 states and two territories found that just 26% of state CISOs are “extremely” or “very” confident that their state’s information assets are protected from cyber threats, down from 48% in 2022.Implementing effectiveness metrics is now CISOs’ top priority: 49% named it a top cybersecurity initiative in 2026, up from 15% in 2022.Nearly all state CISOs (94%) said they are involved in developing Generative AI security policies and 84% are involved in Generative AI strategy development.Budget pressure is rising with 16% of CISOs reporting their budgets have been cut, up from none in 2024.The percentage of CISOs who described themselves as “not very confident” in the ability of local government and public higher education to secure public data rose significantly, from 35% in 2022 to 63% in 2026.
Why this decline in confidence matters
States share data and systems with counties, cities, and public colleges and universities, so a vulnerability in one network can cascade, exposing personal information, disrupting essential services and driving costly incident response. As attackers adopt AI-enabled tactics, the urgency is growing for faster coordination, clearer policy and stronger baseline defenses across the public sector. This may explain why roughly one-fifth of CISOs indicated that their states were moving toward a “whole-of-state” approach to cybersecurity.
Metrics reporting becomes CISOs’ top priority
Top priorities for CISOs have shifted since the 2024 survey. When asked to identify their states’ top cybersecurity initiatives for 2026, half of CISOs named implementing effectiveness metrics (49%, up from 25% in 2024 and 15% in 2022). Capturing the effectiveness of cyber spending can be difficult, but without metrics, it is challenging to show the benefits of investments. Tracking operational, compliance and risk-based key performance indicators, such as incident response time and phishing click rate, can help demonstrate the return on cyber investment.
AI both accelerates threats and becomes a frontline defense
AI is accelerating the scale and sophistication of attacks targeting public sector systems, making it easier and cheaper for adversaries to generate and automate cyberattacks. CISOs also point to an emerging threat toolkit, including deepfakes that can fool people and evade detection, AI agents that probe for weaknesses and adapt, and AI-driven ransomware-as-a-service operations.
At the same time, CISOs describe AI as a practical way to keep pace, using it to triage security alerts, summarize events, and explore faster report creation, threat identification and training. Several states are already utilizing Generative AI in core security operations, including security information and event management (SIEM) and security orchestration, automation and response (SOAR). The report also underscores how central CISOs have become to state AI efforts.
Key quotes
“We’re seeing more states move toward a ‘whole-of-state’ cybersecurity approach where the state helps extend protection beyond state agencies to local governments, public education and other critical entities that can become an entry point for attackers. At its core, it’s about scaling capabilities through shared services and better collaboration so a weakness in one part of the ecosystem doesn’t become a statewide incident. Many states are looking to scale capabilities through security operations centers and regional support, so counties, cities and schools can benefit from the same cyber-defense muscle as the enterprise.”
Mike Wyatt, Stale local and higher education cyber risk leader, Deloitte
“It’s an encouraging development that state CISOs are being placed at the center of Generative AI security. They are helping shape the strategy, establishing security policies and reviewing proposed use cases. By being involved from the beginning, CISOs are helping governments move faster without sacrificing safeguards because security and governance complement each other. We’re also seeing CISOs explore practical uses of AI to strengthen day-to-day defense, while putting clearer guardrails around responsible uses.”
Meredith Ward, deputy executive director, NASCIO
Additional data
To read the 2026 NASCIO-Deloitte report in its entirety, click here.
About NASCIO
The National Association of State Chief Information Officers is the premier network and resource for state CIOs and a leading advocate for technology policy at all levels of government. NASCIO represents state chief information officers and information technology executives from the states, territories, and the District of Columbia. For more information about NASCIO visit www.nascio.org.
As used in this document, “Deloitte” means Deloitte & Touche LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of our legal structure. Certain services may not be available to attest clients under the rules and regulations of public accounting.
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Technology
Duck Creek Kicks Off Formation ’26 as Strong Fiscal Momentum Signals Accelerating Demand for its Intelligent Core Insurance Platform
Published
1 hour agoon
April 27, 2026By
Company highlights double-digit SaaS growth, global expansion, and launch of its new agentic AI platform as industry leaders gather in Orlando
BOSTON, April 27, 2026 /CNW/ — Duck Creek Technologies, the intelligent core of insurance, today kicks off Formation ’26: Agents of Innovation, its flagship user conference, as the company builds strong momentum in the first half of fiscal 2026, marked by double-digit year-over-year SaaS ARR growth fueled by new logos and expansion across its global customer base.
Duck Creek’s strong start to fiscal 2026 reflects this demand, with double-digit new customer wins and existing customer expansions across its core, specialty, and AI-powered solutions. Adoption of Duck Creek’s intelligent cloud continues to scale globally. Insurers are selecting Duck Creek for its enterprise depth including policy, billing, claims, rating, loss control, reinsurance, distribution management, and payments solutions to operate faster, more accurately, and maintain regulatory compliance.
“We are expanding our leadership in insurance technology with more than 370 customers globally. Including 33 of the top 50 North American insurers,” said Hardeep Gulati, Chief Executive Officer of Duck Creek. “Insurers modernizing their core systems are looking for more from their technology. They need a trusted partner like Duck Creek with proven enterprise scale and speed-to-value to help them drive profitable impact and growth. At Formation, we are excited to announce our new agentic platform that will help further improve the combined ratios for insurers with more than $150B in premium flowing through Duck Creek annually.”
Formation ’26 will bring together more than 800 insurance professionals, ecosystem partners, and industry leaders to explore how technology is transforming the insurance lifecycle. The event underscores growing market demand for intelligent, cloud-native platforms that enable insurers to accelerate cloud migration, product development, and automate core insurance workflows to accelerate decision-making and improve operational agility. A highlight of the event will be Duck Creek unveiling its agentic AI platform and showcasing live demonstrations of agentic applications and agents.
Formation ’26 will feature a distinguished lineup of guest speakers joining Gulati during his keynote, including Stephen Lord, Global CIO of AXIS Capital, and Monti Saroya, Senior Managing Director and Co-Head of the Flagship Fund at Vista Equity Partners. Together, they will share perspectives on large-scale transformation, AI adoption, and the future of agentic insurance.
The conference will also include a customer panel moderated by Chief Operating Officer Chris McCloskey, featuring leaders from Core Specialty, Europ Assistance, and Arbella Insurance, who will discuss their transformation journeys and business outcomes achieved through modern core systems. An analyst panel moderated by SVP of Sales William Magowan will bring together experts from AM Best, Celent, and Datos Insights to provide an external view on market trends and innovation benchmarks.
Customer Momentum
Millers Mutual Insurance advanced its modernization strategy with Duck Creek OnDemand, implementing Policy, Billing, and Reinsurance Clarity to modernize its core systems and support continued growth in the multifamily housing insurance market.Anchor Group Management Inc. partnered with Duck Creek to modernize its insurance payments infrastructure, enabling more streamlined billing processes and improved digital payment experiences for policyholders.Frankenmuth Insurance adopted Duck Creek OnDemand Distribution Management to transform how it manages agencies and producers, increasing visibility, improving operational efficiency, and strengthening collaboration across its distribution network.Indigo Insurance turned to Duck Creek OnDemand to accelerate its modernization strategy and support rapid growth, gaining a scalable cloud-based core platform designed to bring new products to market faster.Encova Insurance went live on an upgraded Duck Creek OnDemand Distribution Management system, unifying agency operations across lines of business, streamlining onboarding, and improving the overall agent experience.New Zealand’s Medical Assurance Society (MAS) selected Duck Creek’s full suite of core solutions delivered via OnDemand to modernize its general insurance business, enhance member experiences, and support a broader digital and data-driven transformation.Country-Wide Insurance selected Duck Creek Clarity to strengthen its data and analytics capabilities, enabling real-time insights and preparing for its upcoming OnDemand go-live with Active Delivery.Fortegra selected Duck Creek Reinsurance and Duck Creek Clarity to modernize financial operations, improve portfolio transparency, and support continued growth across products, geographies, and distribution models.Duck Creek secured more than a dozen additional new customer engagements across commercial specialty and personal lines.
Industry Recognition
Named a Leader in the 2025 Gartner Magic Quadrant for SaaS P&C Insurance Core Platforms North America, marking the seventh consecutive year the company has been recognized as a Leader.Named a Leader in the Everest Group 2025 Underwriting Orchestration Products PEAK Matrix Assessment, recognizing Duck Creek’s strength in delivering AI-driven underwriting, integrated core workflows, and measurable value across global P&C carriers.Featured in Everest Group’s 2026 Voice of the Customer Report for Insurance CXOPs, outperforming both core system peers and the market average, with customers citing strengths in seamless implementation, deep core system integration, and enterprise scalability and more.Received the 2025 IDC FinTech Real Results Award for Insurance Transformation for measurable customer outcomes.
About Duck Creek
Duck Creek is the intelligent core that leading insurers choose to build on. Purpose-built for property and casualty (P&C) and general insurance, Duck Creek unifies the full insurance lifecycle on a single platform with one data foundation. As an agentic platform, it connects intelligence across underwriting, policy, billing, claims, and payments workflows where decisions are made and compliance is non-negotiable. Duck Creek enables carriers to launch products faster, adapt quickly to change, and grow with precision and confidence. Solutions are available individually or as a full suite via Duck Creek OnDemand. Visit www.duckcreek.com and follow Duck Creek on LinkedIn and X.
Media Contacts:
Marianne Dempsey / Tara Stred
duckcreek@threeringsinc.com
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SOURCE Duck Creek Technologies, Inc.
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