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Sanmina’s Third Quarter Fiscal 2024 Financial Results

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SAN JOSE, Calif., July 29, 2024 /PRNewswire/ — Sanmina Corporation (“Sanmina” or the “Company”) (NASDAQ: SANM), a leading integrated manufacturing solutions company, today reported financial results for the fiscal third quarter ended June 29, 2024 and outlook for its fiscal fourth quarter ending September 28, 2024.

Third Quarter Fiscal 2024 Financial Highlights

Revenue: $1.84 billionGAAP operating margin: 4.5%GAAP diluted EPS: $0.91Non-GAAP(1) operating margin: 5.3%Non-GAAP(1) diluted EPS: $1.25Cash flow from operations: $90 millionEnding cash and cash equivalents: $658 million

(1) See Schedule 1 below for information regarding the items excluded from and our use of non-GAAP financial measures. A reconciliation of the non-GAAP financial information contained in this release to their most directly comparable GAAP measures is included in the financial statements furnished with this release.

“We delivered third quarter results in line with our outlook. We are starting to see stabilization and demand improve going into our fourth quarter, and we expect to see growth in fiscal 2025,” stated Jure Sola, Chairman and Chief Executive Officer. “We continue to execute our strategy, which is to deliver profitable growth and free cash flow generation while maintaining our strong balance sheet and returning value to shareholders.”

Fourth Quarter Fiscal 2024 Outlook
The following outlook is for the fiscal fourth quarter ending September 28, 2024. These statements are forward-looking and actual results may differ materially. 

Revenue between $1.9 billion to $2.0 billionGAAP diluted earnings per share between $1.02 to $1.12Non-GAAP diluted earnings per share between $1.30 to $1.40

Safe Harbor Statement
The statements above including our financial outlook for the fourth quarter fiscal 2024 and expectations for growth in fiscal 2025 generally, constitute forward-looking statements within the meaning of the safe harbor provisions of Section 21E of the Securities Exchange Act of 1934. Actual results could differ materially from those projected in these statements as a result of a number of factors, including adverse changes to the key markets we target; significant uncertainties that can cause our future sales and net income to be variable; reliance on a small number of customers for a substantial portion of our sales; risks arising from our international operations; geopolitical uncertainty, including from the war in Ukraine and conflict in the Middle East; and the other risk factors set forth in the Company’s annual and quarterly reports filed with the Securities Exchange Commission.

The Company is under no obligation to (and expressly disclaims any such obligation to) update or alter any of the forward-looking statements made in this earnings release, the conference call or the Investor Relations section of our website whether as a result of new information, future events or otherwise, unless otherwise required by law.

Company Conference Call Information
Sanmina will hold a conference call to review its financial results for the third quarter and outlook for the fourth quarter of fiscal 2024 on Monday, July 29, 2024 at 5:00 p.m. ET (2:00 p.m. PT). The access numbers are: domestic 800-836-8184 and international 646-357-8785. The conference will also be webcast live over the Internet. You can log on to the live webcast at Q3’24 Earnings. Additional information in the form of a slide presentation is available on Sanmina’s website at www.sanmina.com. A replay of the conference call will be available for 48-hours. The access numbers are: domestic 888-660-6345 and international 646-517-4150, access code is 27876#.

About Sanmina
Sanmina Corporation, a Fortune 500 company, is a leading integrated manufacturing solutions provider serving the fastest growing segments of the global Electronics Manufacturing Services (EMS) market. Recognized as a technology leader, Sanmina provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment Manufacturers (OEMs) primarily in the industrial, medical, defense and aerospace, automotive, communications networks and cloud infrastructure markets. Sanmina has facilities strategically located in key regions throughout the world. More information about the Company is available at www.sanmina.com.

Sanmina Contact
Paige Melching
SVP, Investor Communications
408-964-3610

 

Sanmina Corporation

Condensed Consolidated Balance Sheets

(in thousands)

(GAAP)

(Unaudited)

June 29,
2024

September 30,
2023

ASSETS

Current assets:

Cash and cash equivalents

$          657,709

$          667,570

Accounts receivable, net

1,154,834

1,230,771

Contract assets

414,805

445,757

Inventories

1,384,332

1,477,223

Prepaid expenses and other current assets

81,655

58,249

Total current assets

3,693,335

3,879,570

Property, plant and equipment, net

630,254

632,836

Deferred tax assets

162,782

177,597

Other

177,160

183,965

Total assets

$       4,663,531

$       4,873,968

LIABILITIES AND STOCKHOLDERS’ EQUITY

Current liabilities:

Accounts payable

$       1,433,803

$       1,612,833

Accrued liabilities

243,429

267,148

Accrued payroll and related benefits

126,824

127,406

Short-term debt, including current portion of long-term debt

17,500

25,945

Total current liabilities

1,821,556

2,033,332

Long-term liabilities:

Long-term debt

299,665

312,327

Other

200,972

209,684

Total long-term liabilities

500,637

522,011

Stockholders’ equity

2,341,338

2,318,625

Total liabilities and stockholders’ equity

$       4,663,531

$       4,873,968

 

Sanmina Corporation

Condensed Consolidated Statements of Income

(in thousands, except per share amounts)

(GAAP)

(Unaudited)

Three Months Ended

Nine Months Ended

June 29,
2024

July 1,
2023

June 29,
2024

July 1,
2023

Net sales

$     1,841,430

$     2,207,118

$     5,550,823

$     6,883,029

Cost of sales

1,687,891

2,023,910

5,081,687

6,313,246

Gross profit

153,539

183,208

469,136

569,783

Operating expenses:

Selling, general and administrative

61,720

68,828

195,704

192,948

Research and development

7,659

6,719

20,271

18,712

Restructuring

1,793

296

7,257

1,731

Total operating expenses

71,172

75,843

223,232

213,391

Operating income

82,367

107,365

245,904

356,392

Interest income

2,572

4,213

9,641

9,685

Interest expense

(7,506)

(10,066)

(24,136)

(28,033)

Other expense

(2,795)

(2,508)

(652)

(11,988)

Interest and other, net

(7,729)

(8,361)

(15,147)

(30,336)

Income before income taxes

74,638

99,004

230,757

326,056

Provision for income taxes

19,900

17,267

60,346

63,898

Net income before noncontrolling interest

54,738

81,737

170,411

262,158

     Less: Net income attributable to noncontrolling interest

3,136

5,243

9,256

14,029

Net income attributable to common shareholders

$          51,602

$          76,494

$        161,155

$        248,129

Net income attributable to common shareholders per share:

Basic

$               0.93

$               1.32

$               2.88

$               4.28

Diluted

$               0.91

$               1.28

$               2.82

$               4.14

Weighted-average shares used in computing per share amounts:

Basic

55,466

57,987

55,862

57,995

Diluted

56,711

59,592

57,216

59,996

 

Sanmina Corporation

Reconciliation of GAAP to Non-GAAP Measures

(in thousands, except per share amounts)

(Unaudited)

Three Months Ended

June 29,
2024

March 30,
2024

July 1,
2023

GAAP Operating income

$           82,367

$           75,961

$        107,365

GAAP Operating margin

4.5 %

4.1 %

4.9 %

Adjustments:

Stock compensation expense (1)

14,682

14,651

13,317

Amortization of intangible assets

669

Distressed customer charges (recoveries) (2)

(2,500)

4,299

Legal and other (3)

500

1,350

4,475

Restructuring

1,793

3,274

296

Non-GAAP Operating income

$           96,842

$           99,535

$        126,122

Non-GAAP Operating margin

5.3 %

5.4 %

5.7 %

GAAP Net income attributable to common shareholders

$           51,602

$           52,485

$          76,494

Adjustments:

Operating income adjustments (see above)

14,475

23,574

18,757

Legal and other (3)

(4,967)

Adjustments for taxes (4)

4,751

2,849

(3,093)

Non-GAAP Net income attributable to common shareholders

$           70,828

$           73,941

$          92,158

GAAP Net income attributable to common shareholders per share:

Basic

$               0.93

$               0.94

$               1.32

Diluted

$               0.91

$               0.93

$               1.28

Non-GAAP Net income attributable to common shareholders per share:

Basic

$               1.28

$               1.33

$               1.59

Diluted

$               1.25

$               1.30

$               1.55

Weighted-average shares used in computing per share amounts:

Basic

55,466

55,585

57,987

Diluted

56,711

56,699

59,592

(1)

Stock compensation expense

Cost of sales

$             4,327

$             4,416

$            4,518

Selling, general and administrative

10,082

9,984

8,588

Research and development

273

251

211

Total

$           14,682

$           14,651

$          13,317

(2)

Relates to accounts receivable and inventory write-downs (recoveries) associated with distressed customers.

(3)

Represents expenses, charges and recoveries associated with certain legal and other matters.

(4)

GAAP provision for income taxes

$           19,900

$           19,122

$          17,267

Adjustments:

Tax impact of operating income adjustments

1,303

2,611

1,817

Discrete tax items

1,462

385

6,957

Deferred tax adjustments

(7,516)

(5,845)

(5,681)

Subtotal – adjustments for taxes

(4,751)

(2,849)

3,093

Non-GAAP provision for income taxes

$           15,149

$           16,273

$          20,360

 

 

Q4 FY24 Earnings Per Share Outlook*:

Q4 FY24 EPS Range

Low

High

GAAP diluted earnings per share

$                  1.02

$                  1.12

Stock compensation expense

$                  0.28

$                  0.28

Non-GAAP diluted earnings per share

$                  1.30

$                  1.40

* Due to uncertainty regarding the timing of recognition of restructuring charges, impairment charges and other unusual or infrequent items, if any, that could be incurred during the fourth quarter of FY24, an estimate of such items is not included in the outlook for Q4 FY24 GAAP EPS.

 

Sanmina Corporation

Condensed Consolidated Cash Flow

(in thousands)

(GAAP)

(Unaudited)

Three Month Periods

Q3’24

Q2’24

Q1’24

Q4’23

Q3’23

Net income before noncontrolling interest

$      54,738

$      55,309

$      60,364

$      65,355

$      81,737

Depreciation and amortization

29,764

30,274

30,726

30,521

29,898

Other, net

19,708

18,634

18,185

21,947

21,174

Net change in net working capital

(14,211)

(31,900)

16,750

(40,966)

(76,300)

Cash provided by operating activities

89,999

72,317

126,025

76,857

56,509

Purchases of long-term investments

(600)

(700)

(600)

(500)

(500)

Net purchases of property & equipment

(22,772)

(29,611)

(34,216)

(37,803)

(52,167)

Cash used in investing activities

(23,372)

(30,311)

(34,816)

(38,303)

(52,667)

Holdback paid in connection with previous business combination

(8,558)

Net share repurchases

(54,629)

(17,477)

(115,619)

(30,397)

(52,072)

Net borrowing activities

(4,375)

(4,375)

(12,820)

4,070

(4,375)

Cash used for financing activities

(59,004)

(21,852)

(128,439)

(26,327)

(65,005)

Effect of exchange rate changes

(772)

(886)

1,250

(1,245)

(452)

Net change in cash & cash equivalents

$        6,851

$      19,268

$    (35,980)

$      10,982

$    (61,615)

Free cash flow:

Cash provided by operating activities

$      89,999

$      72,317

$    126,025

$      76,857

$      56,509

Net purchases of property & equipment

(22,772)

(29,611)

(34,216)

(37,803)

(52,167)

$      67,227

$      42,706

$      91,809

$      39,054

$        4,342

 

Schedule 1

The statements above and financial information provided in this earnings release include non-GAAP measures of operating income, operating margin, net income and earnings per share. Management excludes from these measures stock-based compensation, restructuring, acquisition and integration expenses, impairment charges, amortization charges and other unusual or infrequent items, as adjusted for taxes, as more fully described below.

Management excludes these items principally because such charges or benefits are not directly related to the Company’s ongoing core business operations. We use such non-GAAP measures in order to (1) make more meaningful period-to-period comparisons of the Company’s operations, both internally and externally, (2) guide management in assessing the performance of the business, internally allocating resources and making decisions in furtherance of Company’s strategic plan, (3) provide investors with a better understanding of how management plans and measures the business and (4) provide investors with a better understanding of our ongoing, core business. The material limitations to management’s approach include the fact that the charges, benefits and expenses excluded are nonetheless charges, benefits and expenses required to be recognized under GAAP and, in some cases, consume cash which reduces the Company’s liquidity. Management compensates for these limitations primarily by reviewing GAAP results to obtain a complete picture of the Company’s performance and by including a reconciliation of non-GAAP results to GAAP results in its earnings releases.

Additional information regarding the economic substance of each exclusion, management’s use of the resultant non-GAAP measures, the material limitations of management’s approach and management’s methods for compensating for such limitations is provided below.

Stock-based Compensation Expense, which consists of non-cash charges for the estimated fair value of equity awards granted to employees and directors, is excluded in order to permit more meaningful period-to-period comparisons of the Company’s results since the Company grants different amounts and value of equity awards each quarter. In addition, given the fact that competitors grant different amounts and types of equity awards and may use different valuation assumptions, excluding stock-based compensation permits more accurate comparisons of the Company’s core results with those of its competitors.

Restructuring, Acquisition and Integration Expenses, which consist of employee severance, lease termination costs, exit costs, environmental investigation, remediation and related employee costs and other charges primarily related to closing and consolidating manufacturing facilities and those associated with the acquisition and integration of acquired businesses, are excluded because such charges (1) can be driven by the timing of acquisitions and exit activities which are difficult to predict, (2) are not directly related to ongoing business results and (3) generally do not reflect expected future operating expenses. In addition, given the fact that the Company’s competitors complete acquisitions and adopt restructuring plans at different times and in different amounts than the Company, excluding these charges or benefits permits more accurate comparisons of the Company’s core results with those of its competitors. Items excluded by the Company may be different from those excluded by the Company’s competitors and restructuring and integration expenses include both cash and non-cash expenses. Cash expenses reduce the Company’s liquidity. Therefore, management also reviews GAAP results including these amounts.

Impairment Charges for Goodwill and Other Assets, which consist of non-cash charges, are excluded because such charges are non-recurring and do not reduce the Company’s liquidity. In addition, given the fact that the Company’s competitors may record impairment charges at different times, excluding these charges permits more accurate comparisons of the Company’s core results with those of its competitors.

Amortization Charges, which consist of non-cash charges impacted by the timing and magnitude of acquisitions of businesses or assets, are also excluded because such charges do not reduce the Company’s liquidity. In addition, such charges can be driven by the timing of acquisitions, which is difficult to predict. Excluding these charges permits more accurate comparisons of the Company’s core results with those of its competitors because the Company’s competitors complete acquisitions at different times and for different amounts than the Company.

Other Unusual or Infrequent Items, such as charges or benefits associated with distressed customers, expenses, charges and recoveries relating to certain legal matters, and gains and losses on sales of assets, are excluded because such items are typically non-recurring, difficult to predict or not directly related to the Company’s ongoing or core operations and are therefore not considered by management in assessing the current operating performance of the Company and forecasting earnings trends. However, items excluded by the Company may be different from those excluded by the Company’s competitors. In addition, these items include both cash and non-cash expenses. Cash expenses reduce the Company’s liquidity. Management compensates for these limitations by reviewing GAAP results including these amounts.

Adjustments for Taxes, which consist of the tax effects of the various adjustments that we exclude from our non-GAAP measures, and adjustments related to deferred tax and discrete tax items. Including these adjustments permits more accurate comparisons of the Company’s core results with those of its competitors. We determine the tax adjustments based upon the various applicable effective tax rates. In those jurisdictions in which we do not expect to realize a tax cost or benefit (due to a history of operating losses or other factors), a reduced tax rate is applied.

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SOURCE Sanmina Corporation

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Highlands Community Services Featured on “All Access hosted by Andy Garcia”

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Resolving the Rural Care Divide Through Compassion and Collaboration

LOS ANGELES, Sept. 8, 2026 /PRNewswire/ — An upcoming Public Television program will examine how community-based behavioral health initiatives resolve geographic isolation and systemic trauma through integrated local support.

Highlands Community Services will be featured in an upcoming Public Television segment of “All Access hosted by Andy Garcia” focusing on quality behavioral health solutions. The educational broadcast examines how trauma-informed treatment models resolve long-standing barriers to mental health and addiction recovery in rural areas. Viewers will gain insight into how partnering with first responders, law enforcement, and local schools creates a compassionate safety net for vulnerable individuals.

The production highlights how utilizing community partner and patient feedback addresses systemic service gaps. Highlands Community Services shares how focusing on a comprehensive system of care enables clinical leaders to refine services, crisis intervention programs and workforce development initiatives. The segment demonstrates how evidence-based care models replace institutional fragmentation with sustainable personal healing, building stronger and healthier local communities.

“We take great pride in the investments we make in our staff and resultantly our community. Our primary focus is to develop and provide a quality, sustainable, and responsive service array to meet the behavioral health needs of our community. Regardless of diagnosis or demographics, individuals should have consistent access to industry-leading, quality care close to home.” Rebecca Holmes, Executive Director of Highlands Community Services

In many rural regions, law enforcement personnel frequently serve as primary responders during acute behavioral health emergencies, leading to unnecessary arrests and strain on public resources. Resolving this challenge requires strong community partnerships that bridge public safety and clinical care. By equipping first responders, educators, and local agencies with trauma-informed training and direct referral pathways, community service networks divert individuals from the justice system into effective treatment settings.

Establishing these collaborative care frameworks ensures that mental health crises are met with clinical expertise and compassion, protecting public safety while fostering long-term recovery.

About “All Access hosted by Andy Garcia”: “All Access hosted by Andy Garcia” is an award-winning educational documentary series distributed across Public Television stations nationwide. The program offers viewers insightful coverage on groundbreaking developments in medicine, science, technology, and culture, hosted by acclaimed actor Andy Garcia. To learn more about the series and its commitment to educational broadcasting, visit allaccessptv.com.

About Highlands Community Services: Highlands Community Services is a regional public behavioral health provider delivering comprehensive mental health, substance use, developmental, and crisis intervention services across in Southwest Virginia. Grounded in a trauma-informed, person-centered philosophy, the organization collaborates with local partners to provide accessible, high-quality care. To explore career opportunities or learn more about community programs, visit www.highlandscsb.org.

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SOURCE All Access

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The Hashgraph Group and Merck with support from PwC Germany develop solution for cocoa traceability and digital product passports

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Integrated solution combines physical authentication, Hedera-powered traceability and enterprise process design to strengthen cocoa transparency, quality assurance, compliance readiness and consumer trust.

SCHWYZ, Switzerland, Sept. 8, 2026 /PRNewswire/ — The Hashgraph Group (THG) and science and technology company Merck, are piloting a cocoa traceability solution, with PwC Germany providing consulting and implementation support. The solution connects physical product authentication with blockchain-based digital records and enterprise process design.

The solution combines THG’s TrackTrace Digital Product Passport platform, Merck’s M-Trust™ physical authentication technology and PwC Germany’s consulting and implementation experience to help verify cocoa origin, authenticity, quality, food recall needs, and compliance data from farm to consumer.

The initiative responds to rising regulatory pressure and persistent data fragmentation across cocoa supply chains. By linking each physical batch to a trusted digital identity, the solution demonstrates how brands, processors and manufacturers can improve traceability, auditability and stakeholder transparency across the value chain.

Why cocoa traceability solutions matter

Cocoa supply chains are complex and difficult to verify. Millions of smallholder farms produce most of the world’s cocoa, with significant volumes moving through indirect supply chains before reaching processors and brands. Before there was no end-to-end digital solution and proof covering the first mile to chocolate production, today there is with THG, Merck, and PwC Germany’s solution.

How Cocoa Traceability Solutions supports EUDR regulations

The solution is designed to help cocoa value chain participants prepare for EUDR-related deforestation due diligence and the broader shift toward Digital Product Passports under ESPR. By linking cocoa products to origin, chain-of-custody, authentication and due diligence data, and quality controls, the solution can help companies demonstrate that products are deforestation-free, legally produced and supported by verifiable production-area information.

For processors, manufacturers and brands, the approach can reduce manual reconciliation, improve audit readiness and support faster, more targeted action during quality or recall events. It also creates a foundation for sharing trusted product data with authorised stakeholders and, where appropriate, with consumers.

What is the THG, Merck and PwC solution

The solution creates an individual Passport for each sellable item such as cocoa by anchoring real-world product and process events to a digital twin. TrackTrace records origin, supply chain, quality and compliance data on Hedera, while Merck’s M-Trust™ technology confirms that the physical product or package being scanned is genuine. PwC Germany supports the operating model by helping define the business processes, governance, workflows and training required for enterprise deployment.

At each handover or verification point, the individual Passport can be enriched with product identity, origin data, quality records, certificates, due diligence documentation and authentication events. Authorised stakeholders can access a verifiable chain of proof, while selected information can be shared with consumers through QR-code or scan-based experiences.

How does the solution track each verification point?

The solution creates a digital twin for each cocoa batch or product unit. At defined verification points, product events are captured through scans, system integrations or process inputs. M-Trust™ verifies the raw material, physical product and packaging, TrackTrace structures the event data and Hedera provides a trusted distributed ledger layer for timestamping and auditability.

How scalable is the Solution?

While cocoa is the initial showcase, the architecture is designed for broader use in sectors where provenance, authenticity, quality and regulatory compliance are critical, including food, pharmaceuticals, luxury goods, electronics and industrial components.

The solution also highlights the importance of implementation readiness. Beyond technology integration, scalable deployment requires clear operating procedures, partner onboarding, training, controls, data governance and change management.

What are the Partner Roles

The Hashgraph Group provides TrackTrace, the Hedera-powered Digital Product Passport and traceability platform that creates the digital twin, anchors key events and enables a tamper-proof audit trail across the cocoa value chain.

Merck provides the M-Trust™ layer, the physical authentication technology that uses secure markers and scanning devices to verify that the physical product or packaging corresponds to the digital record.

PwC Germany contributes to understanding the real business problems across the value chain, supports business process design, and helps develop use cases that translate problems into practical technology solutions. 

Executive commentary

“This solution shows how cocoa traceability can move beyond fragmented documentation and self-declared claims,” said Stefan Deiss, CEO and Co-Founder of The Hashgraph Group. “By integrating TrackTrace with Merck’s M-Trust™ technology and PwC’s process expertise, we can link any physical product, not limited to cocoa, to a trusted digital record. This integration provides enterprises with a more robust foundation for compliance, quality assurance, and consumer trust.”

“Digital traceability only delivers its full value when it is connected to physical proof,” said Thomas Endress, Executive Director, Head of M-Trust™ at Merck. “M-Trust™ verifies that the product being scanned is genuine, while TrackTrace records that authentication event as part of the product’s digital history.”

“TrackTrace, enabled by M-Trust™, is redefining product compliance and customer engagement. It addresses a critical challenge faced by cocoa processors—maintaining a verifiable trail not only of the finished product, but also of its raw materials, including their quality and compliance history. This proves to be a genuine game changer in the event of a food recall or a compliance investigation. Ultimately, the solution empowers companies to shift their perception of compliance from a cost burden to a driver of value creation,” said Husen Kapasi, Enterprise Blockchain Lead at PwC Germany. “PwC’s role is to help organisations in regulatory compliance, map out supply chain process, design solution based on requirements, define workflows and enable technology provider to make traceability operational at scale.”

About The Hashgraph Group

The Hashgraph Group is a digital enablement and venture building company focused on enterprise-grade solutions built on Hedera. Its TrackTrace platform supports Digital Product Passport, supply chain transparency and trusted product data use cases for regulated industries.

About Merck

Merck is a leading science and technology company. Through the M-Trust™ technology, Merck provides a physical authentication layer that immutably connects physical products and packaging to trusted digital records.

About PwC

At PwC, we help clients build trust and reinvent so they can turn complexity into competitive advantage. We’re a tech-forward, people-empowered network with more than 364,000 people in 136 countries and 137 territories. Across audit and assurance, tax and legal, deals and consulting, we help clients build, accelerate, and sustain momentum. Find out more at www.pwc.com.  

In this document, PwC Germany refers to PricewaterhouseCoopers GmbH Wirtschaftsprüfungsgesellschaft, which is a member firm of PricewaterhouseCoopers International Limited (PwCIL). Each member firm of PwCIL is a separate and independent legal entity. 

The term PwC refers to the PwC network and/or one or more of the legally independent network companies. Further details can be found at www.pwc.com/structure

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SOURCE The Hashgraph Group

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transcosmos launches trans-AI Chat, a generative AI chatbot, in Indonesia

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Reinforcing its commitment to transforming CX through AI-powered dynamic, human-like responses

TOKYO, Sept. 8, 2026 /PRNewswire/ — transcosmos today announced the official launch of trans-AI Chat, a generative AI-powered chatbot, in Indonesia. Unlike conventional chatbots that rely on predefined scripts and conversation flows, trans-AI Chat leverages the capabilities of large language models (LLMs) to understand conversational context, recognize customer intent, and generate dynamic, human-like responses.

The solution offers a range of intelligent capabilities that enable organizations to create more proactive, data-driven customer experiences. These include AI Follow-up Message Automation, which automatically sends personalized follow-up messages such as order status updates or product recommendations based on previous interactions; AI Evaluation, which continuously monitors AI responses to ensure accuracy, consistency, and alignment with the company’s knowledge base; and Unknown Keyword Detection, which automatically identifies new questions, phrases, or topics the AI cannot yet answer, enabling organizations to continuously enrich and improve their knowledge base.

One of trans-AI Chat’s key differentiators is its intelligent escalation capability, which seamlessly transfers conversations to human agents whenever empathy, complex decision-making, or specialized support is required. The complete conversation history and contextual information are automatically passed to the agent, eliminating the need for customers to repeat themselves. Developed around the concept of collaborative intelligence, this approach enables seamless collaboration between AI and human agents while ensuring a consistently high-quality customer experience across every touchpoint. Designed with high implementation flexibility, trans-AI Chat can be deployed across a wide range of industries, including banking, telecommunications, retail, FMCG, and automotive. The solution is particularly well suited for managing high volumes of customer interactions, ranging from financial service simulations and account management to interactive lead qualification.

As a leading CX and digital business services provider, transcosmos delivers integrated solutions that support various aspects of clients’ business operations in the Indonesian market. The company has earned several accolades, including Platinum Winner for Contact Center Operations and Silver Winner for Employee Engagement at the ICCA Awards—cementing its role as a key player in Indonesia’s CX and BPO industries. transcosmos reaffirms its ambition to be a strategic partner for digital transformation in Indonesia.

*transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
*Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

■ About transcosmos inc.
transcosmos launched its operations in 1966. Since then, we have united superior “people” with cutting-edge “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes, focusing on both sales expansion and cost optimization through our 188 bases across 36 countries/regions with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of the e-commerce market on a global scale, transcosmos provides comprehensive One-Stop Global E-Commerce Services to deliver our clients’ excellent products and services to consumers in 46 countries/regions around the globe. transcosmos is committed to treating the challenges of its clients and society as its own—discussing and addressing their issues from planning to execution—and Make It Real, Together. Visit us here https://www.trans-cosmos.co.jp/english/

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SOURCE transcosmos inc.

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