Connect with us

Technology

Guest Experience Architecture Takes Hold in Luxury Hospitality

Published

3 months ago

on

Uptown Network introduces Artuzan to put the model into practice

NAPLES, Fla., June 22, 2026 /PRNewswire/ — The luxury hospitality industry is moving beyond reservations and transactions toward more-persistent, membership-driven guest relationships.

As operators look to unify the systems that shape those relationships, Uptown Network is advancing a structured approach to what the industry has begun to recognize as Guest Experience Architecture (GeX). The company has also introduced Artuzan (pronounced ŕ-ti-san), its unified platform for building and managing continuity-based emotional guest relationships, designed to support this model across luxury hospitality spanning restaurants, hotels, private clubs, wineries, and cruise lines.

“The industry has generally focused on who owns the reservation, but that is only a moment in time,” said founder Nadine Hope Locher. “The larger opportunity is who owns the relationship. Operators who can understand, anticipate, serve, and retain guests over time will outperform those that operate one visit at a time.”

From Fragmented Tools to a Defined Model

Restaurants and hospitality operators already use dining experience tools, but most operate as disconnected tools and focus more on transactions than guest experiences. This new guest experience platform unifies those touch points, turning fragmented guest interactions into real-time, actionable insights.

GeX defines how these elements work together as a single operating model. It provides a structured approach where each interaction builds on prior engagement and contributes to a continuous relationship with the guest.

Uptown structures the model into four integrated layers:

Experience Layer — menus, memories, and in-venue interactionsMembership Layer — wine lockers, personal cellars, and loyalty programsMedia Layer — storytelling, content, and brand expressionOperations Layer — inventory auditing, real-time data, visibility, and control

These layers give operators a framework to design, manage, and refine guest engagement over time.

Artuzan enables this model by connecting and coordinating these elements within a unified system. It serves as the system that operators use to manage and evolve guest relationships in practice.

Building Measurable Guest Relationships

Operators are rethinking how they can engage guests beyond a single visit. A structured approach allows them to:

Transform menus into interactive, revenue-driving experiences.Turn wine programs into extended ongoing membership relationships.Extend engagement beyond the visit through new media and personalization.Manage all guest experience tools in one platform, connecting segmented touch points into actionable data insights.

“We’ve partnered with Uptown Network for years to enhance the guest experience at Wine Bar George, and we’ve seen firsthand how their technology helps create more engaging and personalized interactions for our guests,” said George Miliotes, Master Sommelier. “This release of Artuzan in the Guest Experience Architecture space reflects where the hospitality industry is headed, giving brands more innovative ways to connect with guests and elevate the overall experience.”

Guests feel recognized and remembered. Staff operate with real-time context. Operators gain more predictable revenue tied to repeat engagement.

“With the right systems in place, teams can adapt in real time and deliver a level of personalization that was not previously possible at scale,” said Hope Locher.

Artuzan: A Unified System for Guest Experience

Uptown’s platform brings together capabilities the company has developed and deployed over time, now unified into a single system. What were previously delivered as individual products or features are now structured as a cohesive platform designed to implement GeX.

Artuzan enables operators to implement this model by turning hospitality intuition into operational infrastructure. This is made possible with integrated digital menus, wine programs, inventory audits, guest engagement, and in-venue media.

For operators, Artuzan becomes the system they rely on to manage and evolve the guest relationship.

Current applications include membership wine programs extending into the home cellar, dynamic menu and brand storytelling, enhanced gifting and loyalty models, and venue-driven media that creates new revenue opportunities.

While Artuzan is designed as a unified system, operators can start with individual components based on immediate priorities and expand into the full platform over time.

“Your main touchpoint, the menu, becomes active rather than static,” added Hope Locher. “It can inform, inspire, and respond to the guest in the moment while contributing to a longer-term relationship.”

She concluded, “Every interaction becomes part of a larger system that builds memory, loyalty, and value over time.”

About Uptown Network

Uptown Network is a pioneer (2010) in creating tech-forward guest experiences for restaurants, hotels, private clubs, casinos, cruise ships and other luxury hospitality purveyors including Four Seasons Hotels and Resorts, Darden Restaurants, and Seminole Hard Rock. For more information on its Artuzan Guest Experience Architecture (GeX) platform, hospitality business owners or team leaders can contact Uptown Network at www.uptownnetwork.com for an instant personalized demo, pricing details, and partnership opportunities.

Press Contact:
David Templeton
for Uptown Network
203.530.0458
dbtcom@gmail.com

View original content to download multimedia:https://www.prnewswire.com/news-releases/guest-experience-architecture-takes-hold-in-luxury-hospitality-302805661.html

SOURCE Uptown Network

Related Topics:
Continue Reading

Technology

Datavault AI expands deployment, strengthens market position on Available neocloud infrastructure

Published

22 minutes ago

on

September 8, 2026

By

Datavault’s deployment onto SanQtum is expanding: in addition to NYC and Philadelphia, the company is also live with edge AI on a third hub in Washington, DC, and will be live in three more cities by the end of the year.

TYSONS CORNER, Va. and PHILADELPHIA, Sept. 8, 2026 /PRNewswire-PRWeb/ — In a pair of announcements in early January 2026, Datavault AI announced nationwide deployment of the company’s DataValue, DataScore, and Information Data Exchange (IDE) solutions onto Available’s SanQtum neocloud platform, along with initial edge AI hubs in New York City and Philadelphia in collaboration with Available and IBM.

Eight months later, Datavault’s deployment onto SanQtum is expanding: in addition to NYC and Philadelphia, the company is also live with edge AI on a third hub in Washington, DC, and will be live in three more cities — San Francisco, Chicago, and Raleigh (NC) — totaling six by the end of the year.

Complementing these “super node” hubs, ~200 Available Infrastructure micro edge sites located at cell towers across 30 US cities are operating or under construction, with edge clusters in 70 cities to be added to Available’s neocloud in the coming months. This represents phase 1 of Available’s US neocloud infrastructure buildout, which the company unveiled as Project Qestrel in March.

Market forecasts show very strong demand for neocloud offerings. Synergy Research Group reports $9B (US) in Q4 2025, up 223% year-over-year, exceeding $25B (US) total in 2025 and a 58% CAGR approaching $400B by 2031. The World Economic Forum projects the neocloud market at $250B by 2030.

Companies that can differentiate within this neocloud market segment — such as with sovereign architecture, ultra-low-latency for real-time AI inference, and superior cybersecurity — are well-positioned to excel. The entire SanQtum platform is purpose-built to such specs: sovereign, resilient, edge-first, zero trust, and Q Day ready. These are all attributes that in turn strengthen Datavault’s value proposition for its customers.

The next step in Datavault’s deployment onto the Project Qestrel fleet of Available’s SanQtum neocloud is manufacturing $QEST coins to monetize the value of the associated compute, including moving into compelling new markets such as sovereign edge AI inference. Available is proud to provide the foundation for Datavault CEO Nate Bradley and his team to embark on a game-changing endeavor with their solutions around digital twins, tokenization of real-world assets (RWA), and more.

About Available Infrastructure

Based in Northern Virginia along the Washington, DC, beltway, Available Infrastructure offers SanQtum: a secure, sovereign environment for running mission critical applications, deploying AI inference, and storing sensitive data. SanQtum is offered as an integrated, managed service that conveniently bundles three crucial components: a cybersecure zero trust network overlay, high-performance neocloud compute at urban and frontier micro edge sites, and AI inference governance and orchestration. Available Infrastructure is an IBM Platinum Partner.

For more information, visit www.availableinfrastructure.com.

About DataVault AI

About Datavault AI Datavault AI Inc. (Nasdaq: DVLT) is an Artificial Intelligence Platform (“AIP”) company focused on transforming data and real-world assets into intelligent, secure and monetizable digital assets. The Company’s integrated platform combines artificial intelligence, an AI-driven inference layer, data valuation, tokenization, cybersecurity, high-performance computing and exchange technologies to support the lifecycle of data and digital assets—from identification and valuation through tokenization, commercialization and monetization.

Datavault AI operates through two synergistic divisions: Data Science and Acoustic Science. The Data Science division includes the Company’s patented Data Vault®, DataValue®, and DataScore® technologies, together with its cybersecurity, tokenization and exchange capabilities. The Acoustic Science division includes WiSA®, ADIO® and related spatial audio and data-over-sound technologies, as well as the Company’s events and experiential media businesses, including CompuSystems, Inc., operated under the Event Citadel brand, and API Media Innovations Inc.

Together, these capabilities form an integrated AI platform designed to connect data, intelligence, value and markets, enabling enterprises, institutions and asset owners to identify, protect, value and monetize data and real-world assets.

The Company is headquartered in Philadelphia, PA. For more information, visit www.dvlt.ai. Investor information is available at ir.datavaultsite.com. Technology news and insights are published at dvlt.ai/insights.

Media Contact

Inflection Point Agency, Available Infrastructure, 1 (719) 357-8344, nikki@inflectionpointagency.com, https://availableinfrastructure.com/

View original content:https://www.prweb.com/releases/datavault-ai-expands-deployment-strengthens-market-position-on-available-neocloud-infrastructure-302872536.html

SOURCE Available Infrastructure

Continue Reading

Technology

Harbor Compliance Accelerates Growth Strategy, Earns 8th Inc. 5000 Recognition

Published

22 minutes ago

on

September 8, 2026

By

New CEO, Strengthened Board, and Growth Investment from Bregal Sagemount Fuel the Company’s Next Phase of Expansion

LANCASTER, Pa., Sept. 8, 2026 /PRNewswire/ — Harbor Compliance, a leading provider of compliance, licensing, and registered agent services, is executing an ambitious growth strategy backed by new leadership, a strengthened board, and a committed capital partner. That momentum is reflected in the company’s eighth appearance on the Inc. 5000 list of America’s fastest-growing private companies, with three-year revenue growth of 55 percent.

In February 2026, Harbor Compliance secured a majority growth investment from Bregal Sagemount, a growth-focused private capital firm, and appointed Chad Nuss as Chief Executive Officer. Industry veteran John Weber, former CEO of CT Corporation, joined the company’s board of directors alongside partners from Bregal Sagemount, bringing decades of regulatory and compliance leadership to guide the company’s next phase. The investment is fueling continued expansion of Harbor Compliance’s regulatory data, software, and managed services — the same combination that has driven the company’s growth since it was founded in 2012 and that today serves more than 40,000 customers nationwide.

“This recognition reflects the alignment we have across our leadership team, board, and investors around a single strategy: making compliance simple for the customers we serve,” said Chad Nuss, CEO of Harbor Compliance. “Sustaining growth over eight years means making our customers’ lives easier no matter how fast requirements change. That’s why we listen to the needs in the market, continue to expand our compliance services, and deliver additional capabilities through technology. Organizations can see and address their full compliance picture in one place rather than piecing it together state by state. This complete regulatory compliance is the peace of mind organizations are asking for.”

“Harbor Compliance has the rare combination of a differentiated product, a large and growing market, and a leadership team that knows how to execute,” said John Weber, board member and former CEO of CT Corporation. “That combination is why the board and our investment partners are confident in the company’s path forward.”

Through a unique combination of proprietary data, advanced software, and expert support, Harbor Compliance helps businesses and nonprofits manage the registration rules, licensing categories, renewal calendars, and reporting obligations that vary by jurisdiction and change with little warning. From a single interface, users can track renewal dates, assign tasks to colleagues, store records, and access registered agent documents. The software is available as a service and also serves as the foundation of the company’s managed services.

About Harbor Compliance

Harbor Compliance helps organizations simplify regulatory compliance. Through Harbor Everywhere, Harbor Compliance delivers its purpose-built entity, licensing, tax registration, and registered agent data directly inside the operational systems organizations already use to run their business. Trusted by more than 40,000 organizations nationwide, Harbor Compliance combines purpose-built technology with expert support to help organizations stay compliant and confidently grow across jurisdictions.

Media Contact:
Brock Klinger, Director of Sales & Marketing
717.431.9022
bklinger@harborcompliance.com

View original content to download multimedia:https://www.prnewswire.com/news-releases/harbor-compliance-accelerates-growth-strategy-earns-8th-inc-5000-recognition-302872599.html

SOURCE Harbor Compliance

Continue Reading

Technology

Panasonic Automotive Systems Group secures SBTi validation for greenhouse gas emissions reduction targets

Published

22 minutes ago

on

September 8, 2026

By

YOKOHAMA, Japan, Sept. 8, 2026 /PRNewswire/ — Panasonic Automotive Systems Co., Ltd. (Headquarters: Yokohama, Kanagawa, Japan; President: Masashi Nagayasu) and its group companies (collectively, the “Group”) today announced that they have received validation from the Science Based Targets initiative (SBTi)* for the Group’s greenhouse gas (GHG) emissions reduction targets as science-based targets aligned with efforts to limit global warming to 1.5°C.

Science Based Targets (SBTs) are corporate greenhouse gas emissions reduction targets aligned with the Paris Agreement’s goal of limiting global warming to 1.5°C above pre-industrial levels. The targets validated for the Group are shown in the table below.

Category

Target

Near-Term

Scope 1 and 2

Reduce GHG emissions by 63.0% by FY2035 from an FY2024 base year

Scope 2

Increase the annual sourcing of renewable electricity to 100% by FY2030 and maintain through FY2035

Scope 3

Reduce Scope 3 Category 1 and Category 11 emissions by 37.5% by FY2035 from an FY2024 base year

Long-Term

Scope 1 and 2

Reduce GHG emissions by 90.0% by FY2050 from an FY2024 base year

Scope 3

Reduce Scope 3 Category 1 and Category 11 GHG emissions by 90.0% by FY2050 from an FY2024 base year

Net-Zero

Scope 1, 2, and 3

Achieve net-zero GHG emissions across the value chain by FY2050

The Group regards climate change as one of its key management issues and has been working to promote ongoing energy conservation initiatives and expand the use of renewable energy. Since 2023, the Group has maintained net-zero CO2 emissions at its major sites worldwide.
To achieve the newly validated SBTs, the Group will continue to advance energy conservation initiatives and expand the adoption and use of renewable energy, while also expanding low-carbon products and services and strengthening collaboration with suppliers. Through these efforts, the Group will promote reductions in GHG emissions across the entire value chain and contribute to the realization of a sustainable mobility society.

* Science Based Targets initiative (SBTi): Jointly operated by CDP, United Nations Global Compact (UNGC), World Resources Institute (WRI), and World Wide Fund for Nature (WWF), the SBTi encourages companies to set science-based greenhouse gas (GHG) emissions reduction targets to support achievement of the goals of the Paris Agreement.

About Panasonic Automotive Systems Co., Ltd.
Headquartered in Japan, Panasonic Automotive Systems Co., Ltd., (PAS) is a global company with subsidiaries in eight other countries and, as a Tier 1 company, it provides advanced proprietary technologies such as infotainment systems to automakers in Japan and overseas, helping to create comfortable, safe, and secure automobiles. PAS is committed to meeting the expectations of its customers around the world with technologies that stand by people in pursuit of its corporate vision of becoming the “Joy in Motion” design company.
We are changing our company name and brand to Mobitera Inc., effective April 1, 2027. To learn more about our company, please visit https://automotive.panasonic.com/en

View original content to download multimedia:https://www.prnewswire.com/news-releases/panasonic-automotive-systems-group-secures-sbti-validation-for-greenhouse-gas-emissions-reduction-targets-302872654.html

SOURCE Panasonic Corporation of North America

Continue Reading

Trending